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What is Emerald?
Effectively oversee your campaigns by utilizing a thorough CRM solution specifically tailored for the tourism industry, which helps streamline processes, cut costs, and boost customer satisfaction. Since your clients are the key to your future success, it is vital to evaluate and manage your engagements with them from the initial contact point through bookings and ongoing feedback to repeat bookings. ISO has developed Emerald, a CRM system specifically designed to meet the needs of the tourism sector, supporting the complete travel experience from the first inquiry to follow-ups that motivate customers to plan future trips. In addition, Emerald's modular design allows for customization to accommodate the unique requirements of your business. There is also iEmerald, a mobile CRM tailored for your sales team, ensuring that marketing, sales, and customer service processes are efficient. By adopting this strategy, you not only enhance customer loyalty but also gain valuable insights into customer preferences and needs, paving the way for more impactful relationships. Ultimately, this comprehensive approach positions your business to thrive in a competitive market.
What is Cyberlogic e-Tourism Platform?
Take control of your business and develop a clear insight into the inner workings and performance of your company. A comprehensive selection of metrics and reports provides a strong overview of your business achievements. With Cyberlogic e-Tourism MIS, you can easily access real-time metrics and data from any location at any time, empowering you to make prompt decisions that improve your business results. Cyberlogic e-Tourism Operations is a versatile solution that adapts alongside your business's growth. It serves as an affordable and dependable choice, catering to the needs of both small enterprises and large global corporations, helping you maintain an edge in a competitive landscape. Furthermore, this platform facilitates smooth integration with various other systems, enhancing your ability to maximize operational efficiency. By leveraging this powerful tool, you can strategically position your business for future success.
Integrations Supported
2Subscribe
Microsoft Outlook
API Availability
Has API
API Availability
Has API
Pricing Information
$500.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ISO Travel Solutions
Date Founded
1979
Company Location
Germany
Company Website
www.isotravel.com/en/solutions/customer-relationship-management
Company Facts
Organization Name
Cyberlogic
Date Founded
2006
Company Location
Greece
Company Website
www.cyberlogic.gr
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations