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What is Emerald?

Effectively oversee your campaigns by utilizing a thorough CRM solution specifically tailored for the tourism industry, which helps streamline processes, cut costs, and boost customer satisfaction. Since your clients are the key to your future success, it is vital to evaluate and manage your engagements with them from the initial contact point through bookings and ongoing feedback to repeat bookings. ISO has developed Emerald, a CRM system specifically designed to meet the needs of the tourism sector, supporting the complete travel experience from the first inquiry to follow-ups that motivate customers to plan future trips. In addition, Emerald's modular design allows for customization to accommodate the unique requirements of your business. There is also iEmerald, a mobile CRM tailored for your sales team, ensuring that marketing, sales, and customer service processes are efficient. By adopting this strategy, you not only enhance customer loyalty but also gain valuable insights into customer preferences and needs, paving the way for more impactful relationships. Ultimately, this comprehensive approach positions your business to thrive in a competitive market.

What is Cyberlogic e-Tourism Platform?

Take control of your business and develop a clear insight into the inner workings and performance of your company. A comprehensive selection of metrics and reports provides a strong overview of your business achievements. With Cyberlogic e-Tourism MIS, you can easily access real-time metrics and data from any location at any time, empowering you to make prompt decisions that improve your business results. Cyberlogic e-Tourism Operations is a versatile solution that adapts alongside your business's growth. It serves as an affordable and dependable choice, catering to the needs of both small enterprises and large global corporations, helping you maintain an edge in a competitive landscape. Furthermore, this platform facilitates smooth integration with various other systems, enhancing your ability to maximize operational efficiency. By leveraging this powerful tool, you can strategically position your business for future success.

Media

Media

Integrations Supported

2Subscribe
Microsoft Outlook

Integrations Supported

API Availability

API Availability

Pricing Information

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

ISO Travel Solutions

Date Founded

1979

Company Location

Germany

Company Website

www.isotravel.com/en/solutions/customer-relationship-management

Company Facts

Organization Name

Cyberlogic

Date Founded

2006

Company Location

Greece

Company Website

www.cyberlogic.gr

Categories and Features

CRM

Calendar/Reminder System
Email Marketing
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Categories and Features

Reservations

Activities Booking
Booking Notes
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
GDS / OTA Integration
Itinerary Creation
Price / Margin Management
Reservations Management
Vendor Management

Travel Agency

Central Reservation System
Flight Booking
GDS / OTA Integration
Itinerary Creation
Payment Processing
Rental Car Reservations
Single / Group Reservations

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Manage Your Trip