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What is Equiniti Charter?

By integrating our award-winning platform with the extensive expertise in complaint handling and outsourcing from Equiniti Hazell Carr, we have created a comprehensive complaint management solution aimed at promoting teamwork, secure information sharing, and improved efficiency for law enforcement agencies worldwide. This innovative platform is specifically tailored to address your distinct operational needs, offering access to expert technical resources and various outsourcing options. Our solution is ideal for large-scale remediation and rectification efforts, equipping you to address complaints or cases proactively and preventing them from escalating into more significant problems. Moreover, the modular design of our platform enables you to select specific components to personalize your customer service experience or choose a fully managed service that encompasses all aspects of complaint management, ensuring a smooth and effective process for your agency. Utilizing our solution not only enhances the overall productivity of your operations but also upholds the highest service delivery standards, fostering trust and reliability within your community. Embracing this technology allows agencies to stay ahead of challenges and adapt to evolving demands in a dynamic environment.

What is Complyr?

Complyr helps organisations across all sectors replace spreadsheets and shared inboxes with complaint management software. Each case keeps evidence, documents, notes, actions and decisions together, with configurable workflows to guide the next steps. Teams can assign work, track deadlines, and use dashboards and audit logs for oversight. Custom reports on selected plans help managers analyse complaint volumes, outcomes and recurring issues. Professional and Enterprise plans add public case capture forms, a secure case portal for approved parties, document templates and custom reporting. Enterprise plan adds advanced workflow logic, custom dashboards, scheduled reports, custom integrations and historic data import. Complyr also offers a dedicated subject access request (SAR/DSAR) solution for data protection teams. Financial services teams can configure FCA DISP complaint workflows and support Consumer Duty oversight. Pricing is published, and a free trial is available after a demo.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

£147/mth /3 users/Starter Plan
Starter Plan: £49 /mth, billed annually, or £57/mth, billed monthly - min 3 users

Professional Plan: £89/mth, billed annually, or £105/mth, billed monthly - min 5 users

Enterprise Plan: contact Complyr

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Equiniti

Date Founded

2007

Company Location

United Kingdom

Company Website

equiniticharter.com

Company Facts

Organization Name

Complyr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.complyr.co.uk

Categories and Features

Complaint Management

Not specified

Categories and Features

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Forms Management
Issue Tracking
Self Service Portal

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