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What is Equinox?

Equinox has transformed the landscape of proactive live chat, effectively engaging SaaS prospects and users while also fostering their long-term loyalty as paying customers. By implementing our solutions, you can increase your qualified leads tenfold without additional expenses aimed at boosting visitor traffic! Furthermore, Equinox offers a promise to match or surpass your customer satisfaction metrics within 90 days, or else you pay nothing! We recognize the challenges you face; despite the need for improved customer satisfaction ratings, a shortage of support representatives leads to delays in responses. Your internal team is likely feeling inundated with the high volume of incoming tickets and chat requests. Relying solely on reactive chat falls short of establishing genuine connections with your website visitors and clients. Consequently, you may be missing out on numerous positive customer interactions each month, which are vital for minimizing churn and meeting your financial objectives. This is exactly where Equinox can step in to create a significant impact. By collaborating with us, you can revamp your customer engagement strategy and achieve significant, measurable outcomes that propel your business forward. This partnership not only enhances your operational efficiency but also empowers your team to focus on delivering the exceptional service your customers deserve.

What is Chat Metrics?

We help B2B SaaS companies increase the number of demos booked by 25% from their existing website visitors, all while avoiding any extra spending on advertising. This boost in demo bookings translates to a rise in sales-qualified leads that can surpass 25%, eliminating the necessity to increase ad budgets. Moreover, our expertise can lead to a doubling of your website's conversion rates and enhance the lead-to-sale conversion process by 28% through attracting better-qualified prospects. Our integration with CRM systems is seamless, allowing for prompt engagement with leads and backed by more than 1,100 integrations alongside a customizable REST API, ensuring it fits well with your current infrastructure. As a result, our automation and integration services facilitate a smooth transition with minimal disruption to your everyday operations, making the onboarding experience remarkably simple. As companies implement these improvements, they can dedicate more time to their growth strategies while we efficiently manage their lead workflow. This focus on lead management ultimately empowers businesses to reach their objectives more effectively.

Media

Media

Integrations Supported

Keap
Gorgias
Klipfolio

Integrations Supported

Keap
ActiveCampaign
Agile CRM
HubSpot CRM
HubSpot Customer Platform
Insightly
Insightly Marketing
Slack
Trello
Typeform

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$21.50 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Equinox Agents

Company Location

United States

Company Website

equinoxagents.com

Company Facts

Organization Name

Chat Metrics

Date Founded

2015

Company Location

Australia

Company Website

info.chatmetrics.com

Categories and Features

Managed Live Chat

Not specified

Categories and Features

Conversational Marketing

Appointment Scheduling
Lead Distribution
Lead Qualification
Mobile Messaging
Product Recommendations

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Website Visitor Tracking

Managed Live Chat

Not specified

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