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What is Ezzy Kpi?

Our journey began with the frustration of relying solely on financial reports to evaluate the success of our business. Often outdated and disconnected from operational realities, these reports did not include vital non-financial metrics that are crucial for a comprehensive assessment. We were in pursuit of accurate, concise data that genuinely reflected our circumstances. Our endeavors with cumbersome and time-intensive spreadsheets left us grappling with uncertainty, as we frequently found ourselves wishing—sometimes even praying—that our calculations were correct. Doubt lingered as a persistent shadow, and when it came to discussions with key stakeholders, I sought more than just hope to back up my claims. To enhance our decision-making, we explored scorecard summaries, dashboards, and metrics with drill-down analytics, all aimed at being straightforward and user-friendly. Furthermore, we made it a priority to present our findings in a well-organized manner, whether through PowerPoint presentations or during virtual meetings via Skype, which proved beneficial for illustrating performance to offsite clients or remote colleagues. This shift not only delivered quick and clear insights but also empowered us to uncover the genuine dynamics of our business landscape. The clarity we achieved through these innovative tools has significantly enriched our understanding, enabling us to make informed decisions that propel our success forward, ultimately transforming our approach to business strategy and execution.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Avaya Aura
Avaya Experience Platform
Five9
MiCloud Flex
Microsoft Azure
Microsoft Dynamics SL
NiCE CXone Mpower
Oracle CPQ
Sugar Sell
Twilio
Twilio Flex
Vonage Communications APIs (Nexmo)
Zendesk
Zendesk Talk
Zoho CRM
Zoom
Zoom Rooms
contactSPACE

API Availability

API Availability

Pricing Information

$20 per month
Free Version

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

EZZYKPI

Company Location

Australia

Company Website

www.ezzykpi.com

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Business Performance Management

Dashboard
Key Performance Indicators
Scorecarding
Strategic Planning

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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