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features
design
support

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What is FASTEP?

FASTEP is a cutting-edge tool that identifies equipment and provides essential instructions, utilizing augmented reality to keep information accessible even when users are momentarily distracted. This innovative system allows users to troubleshoot problems effectively. For service organizations, FASTEP offers a range of practical applications: it simplifies the problem-solving process, eliminating the need for on-site technical support, boosts the efficiency of service engineers handling various types of equipment, and supports the training of new hires while minimizing mistakes. Companies operating across vast geographical areas find FASTEP to be an indispensable asset for assisting both service engineers and operators in a timely manner. Additionally, this digital assistant is designed to function efficiently offline, using augmented reality to overlay relevant information onto real-world scenes. The application also integrates smoothly with maintenance and repair systems, enables the recording of procedures through video, and facilitates communication with remote specialists when faced with unexpected challenges, ensuring that comprehensive support is always available. This versatile approach not only enhances service quality but also instills a greater sense of confidence within teams as they confront obstacles. Ultimately, FASTEP represents a significant advancement in the way organizations approach equipment management and service delivery.

What is AR Genie?

AR Genie stands out as a premier provider of B2B hardware support services. Their groundbreaking software transforms the way technical problems are addressed. By integrating augmented reality (AR), artificial intelligence (AI), and video support, they deliver an unrivaled training and remote assistance experience. With AR Genie, users can tackle intricate technical challenges, offer effective remote help, and enhance the capabilities of both customers and technicians through an engaging and interactive platform. This innovative approach not only simplifies problem-solving but also enriches the overall user experience.

Media

Media

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FASTEP

Company Website

fastep.io

Company Facts

Organization Name

AR Genie

Date Founded

2017

Company Location

United States

Company Website

www.argenie.ai/

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