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What is FEG Outage?

The FEG Outage application is a crucial tool designed for managing large-scale maintenance and construction projects on the electrical grid. This platform allows engineers and project leaders to predict future outages, avoid conflicts in scheduling, and develop the best approaches for the construction, replacement, or maintenance of transmission lines. Built using HTML and powered by Polymer software, the FEG outage scheduler connects to a locally hosted server application called Deployd, which provides a secure backend environment, crucial for handling sensitive information due to its non-cloud-based nature. Katapult Engineering focuses on creating tailored solutions that help teams make the most of these advanced tools. Our offerings are specifically designed to connect field operations with office functions, empowering OSP engineers to manage images and pertinent data effectively, extract valuable insights for informed decision-making, and streamline processes associated with permitting and PPL applications. As you delve deeper, you will find a wealth of information on our field tools and a variety of custom software solutions aimed at boosting operational efficiency and productivity. We invite you to explore how our innovative technologies can transform your workflow and enhance your project's success.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management

Integrations Supported

Itron Enterprise Meter Data Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Katapult Engineering

Date Founded

1991

Company Location

United States

Company Website

www.katapultengineering.com/web-services

Company Facts

Organization Name

BIDGELY

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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