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What is FOSMS?

We developed the Field Operations Safety Management System, known as FOSMS, to streamline the collection and management of information related to field operations. This innovative solution allows utility personnel to utilize their mobile devices for documenting compliance during safety inspections, reporting field hazards, and managing equipment inspections effectively. The creation of FOSMS was based on thorough research in collaboration with prominent electric, gas, and water utility firms. Following the success of this product, we founded UtilSoft, a wholly-owned subsidiary of Capricorn Systems, dedicated to the marketing and sales efforts of FOSMS. At Capricorn Systems, we take pride in delivering top-notch solutions by implementing efficient processes and assembling skilled teams focused on fulfilling our customer’s requirements. Established in 1991 in the Atlanta Metro Area, our company has consistently showcased its technical skills, specialization in digital services, and innovative approach to product development. Throughout the years, we have broadened our service offerings to include government organizations, insurance companies, and the energy sector, earning a reputation as a reliable partner in these fields. Our dedication to excellence compels us to relentlessly pursue improvements and adapt to the ever-changing needs of our clients, ensuring we remain at the forefront of industry advancements. As we look to the future, our commitment to innovation and client satisfaction will continue to drive our strategic initiatives.

What is Cogsdale Customer Service Management?

Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively.

Media

Media

Integrations Supported

Vocantas Communicate

Integrations Supported

Vocantas Communicate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Capricorn Systems

Date Founded

1991

Company Location

United States

Company Website

capricornsys.com/products-portfolio/fosms/

Company Facts

Organization Name

Cogsdale

Date Founded

1997

Company Location

Canada

Company Website

www.cogsdale.com

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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