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What is FactFinder?

FactFinder is an award-winning product discovery platform that leverages artificial intelligence to revolutionize ecommerce search and personalization, helping online retailers dramatically increase conversions and revenue. Built on over two decades of proprietary technology, FactFinder combines keyword, content, and vector search to understand shopper intent and deliver highly relevant results throughout the entire customer journey. Its extensive feature set includes personalized recommendations, geo-targeting, customer-specific info, and the innovative Predictive Basket technology that anticipates what shoppers want next. The platform caters to a wide range of industries such as fashion, B2B ecommerce, food & beverage, online pharmacies, sporting goods, beauty, and consumer electronics. Trusted by over 2,000 online shops worldwide, FactFinder integrates seamlessly with existing ecommerce ecosystems and offers robust analytics for data-driven merchandising decisions. It prides itself on transparency and user control, avoiding black-box AI models and giving businesses the ability to customize search and recommendation logic. FactFinder’s flexibility extends to personalized pricing, tailored demos, and a dedicated support team to ensure success. The platform has earned numerous awards, including Best eCommerce Search Software and Best Online/Mobile Innovation. With FactFinder, businesses benefit from increased sales, improved conversion rates, and enhanced shopper satisfaction. This makes it a reliable, scalable solution for ecommerce leaders aiming to deliver smarter, faster, and more personalized shopping experiences.

What is DigitalGenius?

Our ever-evolving platform enables you to access insights from top ecommerce businesses around the world. In the realm of online shopping, exceptional customer service emerges as the key strategic edge. Creating a smooth buying process has become essential, as any flaws in this aspect can lead to substantial losses. We are in a time that emphasizes experiences, making it vital to cultivate strong relationships with customers. Offer your clients customized support across various channels and languages, regardless of their location or when they seek help. DigitalGenius provides you with the necessary tools to improve your customer’s journey, guaranteeing they receive prompt and accurate responses. Whether they have questions about their orders, product availability, store locations, or sizing options, your customers will feel they are engaging with a real person! This individualized strategy not only fosters loyalty but also promotes repeat purchases, ultimately propelling the growth of your ecommerce brand. Additionally, investing in a robust customer experience can set you apart in a competitive market, ensuring long-term success.

Media

Media

Integrations Supported

Magento
Emporix
Google
Google Sheets
OXID eShop
OneShot
PrestaShop
Salesforce
Shopify
Spryker
Zendesk

Integrations Supported

Magento
Emporix
Google
Google Sheets
OXID eShop
OneShot
PrestaShop
Salesforce
Shopify
Spryker
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FactFinder

Date Founded

2001

Company Location

Germany

Company Website

www.fact-finder.com

Company Facts

Organization Name

DigitalGenius

Date Founded

2014

Company Location

United Kingdom

Company Website

www.digitalgenius.com

Categories and Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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