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What is FastTrack Helpdesk?

Managing all critical processes involves quickly recording and sending reactive requests to the appropriate service provider while also automating the distribution of scheduled preventive maintenance duties through print or email to internal and external contractors. This system is available on Windows, Web, and Mobile platforms. Furthermore, it oversees resources and expenditures, which include labor, parts, pricing schedules, and several other items. The integration of Business Intelligence tools facilitates an in-depth analysis to pinpoint areas of success and challenges within the operations. Key features encompass Asset Tracking, Work Invoicing, and Labour Management, among others, providing a holistic strategy for enhancing operational efficiency. This comprehensive approach not only streamlines processes but also promotes continuous improvement in service delivery.

What is PEAK?

CIM's groundbreaking PEAK platform combines the intelligence of buildings with machine learning and expert engineering support, significantly improving efficiency, sustainability, and comfort across a variety of properties and locations. By blending existing building data with automation and advanced machine learning techniques, PEAK provides enhanced visibility and control over your assets, fostering a collaborative and transparent workflow that facilitates the rapid resolution of issues. Our dedicated team of data scientists leverages PEAK to consistently collect, monitor, and analyze both historical and real-time building data, employing sophisticated algorithms to pinpoint, emphasize, and prioritize inefficiencies, ultimately yielding actionable recommendations. Our highly skilled engineers, with expertise in mechanical, mechatronic, and electrical systems, work closely with you to streamline and accelerate the thorough processes of fault detection, problem diagnosis, and solution implementation. Moreover, we are dedicated to providing ongoing support and guidance to help you optimize the performance of your building sites and portfolios. Ultimately, our mission is to equip you with the insights necessary to maintain peak operational efficiency at all times, ensuring your properties thrive in a competitive landscape. This holistic approach not only enhances immediate functionality but also paves the way for long-term sustainability and success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$940 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

FMDirect

Date Founded

2001

Company Location

United Kingdom

Company Website

www.fmdirect.co.uk

Company Facts

Organization Name

CIM

Date Founded

2009

Company Location

Australia

Company Website

cim.io/the-peak-platform/

Categories and Features

Facility Management

Asset Management
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Room Scheduling
Schools
Visitor Management
Work Order Management

Categories and Features

Facility Management

Incident Management
Work Order Management

HVAC

Job Management
Mobile Access
Technician Management
Work Order Management

Sustainability

Audit Management
KPIs
Performance Metrics

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