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What is FastTrack Helpdesk?

Managing all critical processes involves quickly recording and sending reactive requests to the appropriate service provider while also automating the distribution of scheduled preventive maintenance duties through print or email to internal and external contractors. This system is available on Windows, Web, and Mobile platforms. Furthermore, it oversees resources and expenditures, which include labor, parts, pricing schedules, and several other items. The integration of Business Intelligence tools facilitates an in-depth analysis to pinpoint areas of success and challenges within the operations. Key features encompass Asset Tracking, Work Invoicing, and Labour Management, among others, providing a holistic strategy for enhancing operational efficiency. This comprehensive approach not only streamlines processes but also promotes continuous improvement in service delivery.

What is EBis?

An extensive array of functionalities that integrates asset management, predictive analytics, real-time reporting and alerts, supply chain integration, mobile accessibility, and telemetry features is available. This integration allows technicians to work remotely while having immediate access to all the critical data they require. The basic version of EBIS provides the capability to generate client invoices and manage internal tracking processes effectively. A typical invoice showcases different components such as parts, labor expenses, shipping costs, taxes, and any additional fees that may be incurred. During initial system configuration, users can set default billing rates for hourly services, define minimum billing hours, establish overtime rates, and specify markups for parts, external labor, shop supplies, and other miscellaneous expenses, all of which can be modified as needed. Administrators have the ability to oversee company content and can implement varying levels of access restrictions to protect data security. This oversight plays a crucial role in preserving the accuracy and integrity of the information stored within the system, enhancing overall operational efficiency. As a result, users can confidently rely on the data they access, knowing it is secure and properly managed.

Media

Media

Integrations Supported

Portside

Integrations Supported

Portside

API Availability

Has API

API Availability

Has API

Pricing Information

$940 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FMDirect

Date Founded

2001

Company Location

United Kingdom

Company Website

www.fmdirect.co.uk

Company Facts

Organization Name

DatcoMedia

Date Founded

1996

Company Location

United States

Company Website

www.datcomedia.com

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Categories and Features

Aviation

Accounting / Revenue Management
Aircraft Utilization
Boarding Management
CRM / Flight History
Check-in
Employee Management
Flight Crew Scheduling
Flight Scheduling / Dispatch
Fuel Management
Incident Reporting
Inspection Management
Inventory Management
Lot Costing / Leasing Management
Maintenance Management
Pilot Management
Point of Sale
Time Tracking
Website / Online Ticketing

Aviation Maintenance

Compliance Management
Components Tracking
Flight Time Tracking
Inventory Control
Labor Hours Tracking
Logbook Tracking
Maintenance Scheduling
Manuals
Service Bulletins
Work Order Management

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