Fieldcode
5.0 out of 5 starsRatings and Reviews 2 Ratings
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What is Fieldcode?
Fieldcode is an AI-powered Zero-Touch Field Service Management platform designed to automate field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce.
Zero-Touch Dispatch automates routine scheduling and dispatching based on technician skills, availability, location, priority, SLA requirements, required parts, and other service criteria. Routine work can move through the service process automatically while dispatch teams retain control of exceptions requiring human decisions.
One Workforce enables service providers to plan own engineers, subcontractors, and service partners within the same environment, with a common view of scheduled work, capacity, and SLA requirements.
SLA + Parts Logistics connects service commitments with field execution. SLA monitoring and escalations help identify service risks, while parts logistics and PUDO coordination help synchronize required spare parts with technician visits.
Fieldcode supports IT service operations including break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration.
Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.
Built on 25+ years of IT field service experience, Fieldcode is developed, hosted, and supported in Europe.
What is Advanced Field Solutions?
AFS prioritizes customer engagement during the service journey, enabling users to seamlessly log, resolve, and evaluate service requests and related charges via the AFS online portal. Leveraging the sophisticated features of Google Maps' professional edition, AFS efficiently manages thousands of route optimization requests each minute to enhance operational efficiency. By addressing each phase from warehouse management to final delivery and installation, AFS effectively identifies and addresses the real-world challenges that arise in daily operations. Additionally, this focus on customer involvement guarantees that every interaction and piece of feedback plays a vital role in improving the overall service experience while fostering a more responsive service environment.
Integrations Supported
Dynamics 365 Commerce
Field Nation
HubSpot CRM
HubSpot Customer Platform
QuickBooks Accountants
Salesforce
ServiceNow
Zoho CRM
monday AI work platform
API Availability
Has API
API Availability
Pricing Information
$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Chromebook
Supported Platforms
Android
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Not specified
Company Facts
Organization Name
Fieldcode
Date Founded
2001
Company Location
Germany
Company Website
fieldcode.com
Company Facts
Organization Name
Advanced Field Solutions
Company Website
afsgo.com
Categories and Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
IoT
Not specified
Predictive Analytics
AI / Machine Learning
Demand Forecasting
For Healthcare
Route Planning
Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management
Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling
Resource Scheduling
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Tradesman Job Management
Contract Management
Dispatch Management
For Field Service Businesses
Reporting
Scheduling
Time Tracking
Categories and Features
Field Service Management
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Not specified