Fieldcode vs. Asolvi Tesseract

Asolvi Tesseract

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What is Fieldcode?

Fieldcode is an AI-powered Zero-Touch Field Service Management platform designed to automate field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch Dispatch automates routine scheduling and dispatching based on technician skills, availability, location, priority, SLA requirements, required parts, and other service criteria. Routine work can move through the service process automatically while dispatch teams retain control of exceptions requiring human decisions. One Workforce enables service providers to plan own engineers, subcontractors, and service partners within the same environment, with a common view of scheduled work, capacity, and SLA requirements. SLA + Parts Logistics connects service commitments with field execution. SLA monitoring and escalations help identify service risks, while parts logistics and PUDO coordination help synchronize required spare parts with technician visits. Fieldcode supports IT service operations including break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems. Built on 25+ years of IT field service experience, Fieldcode is developed, hosted, and supported in Europe.

What is Asolvi Tesseract?

Tesseract serves as an all-encompassing cloud-based service management platform that is perfectly suited for organizations responsible for managing and overseeing field assets. Designed to meet the ever-changing needs of clients, it provides the necessary adaptability for implementing new strategies and scaling operations in line with business expansion. This robust solution streamlines service operations, enabling your organization to function with greater efficiency. It allows businesses to optimize their available resources, leading to enhanced profitability. With Tesseract, organizations gain comprehensive visibility into their workforce, facilitating the selection of the most qualified engineer for specific tasks, which minimizes travel time and improves overall productivity. By automating processes and reducing reliance on paperwork, the platform frees up both office staff and field personnel to focus on more valuable activities. Furthermore, Tesseract offers critical insights into contract management, asset tracking, and inventory oversight, ensuring that your operations are both smooth and effective. This capability not only simplifies complex processes but also cultivates a more adaptive and responsive organizational culture. In a rapidly evolving business landscape, leveraging Tesseract can significantly empower organizations to thrive and meet their strategic goals.