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What is Fieldcode?

Fieldcode is an AI-powered Zero-Touch Field Service Management platform designed to automate field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch Dispatch automates routine scheduling and dispatching based on technician skills, availability, location, priority, SLA requirements, required parts, and other service criteria. Routine work can move through the service process automatically while dispatch teams retain control of exceptions requiring human decisions. One Workforce enables service providers to plan own engineers, subcontractors, and service partners within the same environment, with a common view of scheduled work, capacity, and SLA requirements. SLA + Parts Logistics connects service commitments with field execution. SLA monitoring and escalations help identify service risks, while parts logistics and PUDO coordination help synchronize required spare parts with technician visits. Fieldcode supports IT service operations including break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems. Built on 25+ years of IT field service experience, Fieldcode is developed, hosted, and supported in Europe.

What is EMMI Soti?

EMMI Soti operates as a robust Enterprise Mobility Management Infrastructure that delivers thorough oversight and security for various mobile devices, sensors, endpoints, their applications, and related back-end systems. By leveraging this groundbreaking solution, organizations can broaden their mobility capabilities, enabling their workforce to instigate impactful business transformations. As a Mobile Device Management platform, EMMI Soti guarantees the protection and administration of devices across Apple® iOS, Google Android™, and Microsoft Windows® platforms throughout their lifecycle, starting from deployment to decommissioning. It empowers enterprises to manage all aspects of business mobility effectively, including tracking physical assets, handling applications and content, and safeguarding devices along with sensitive information. EMMI Soti is particularly distinguished for its ability to manage rugged, specialized devices critical in sectors such as healthcare, transportation, logistics, retail, and field services. By simplifying the management of a multifaceted business mobility program that encompasses various operating systems, vendors, and applications, it reduces the challenges typically linked to these operations, thereby boosting overall efficiency. Furthermore, EMMI Soti enables organizations to stay ahead of the curve in the dynamic realm of mobile technology, ensuring they are well-equipped to meet future demands seamlessly.

Media

Media

Integrations Supported

Dynamics 365 Commerce
Field Nation
HubSpot CRM
HubSpot Customer Platform
QuickBooks Accountants
Salesforce
ServiceNow
Zoho CRM
monday AI work platform

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Fieldcode

Date Founded

2001

Company Location

Germany

Company Website

fieldcode.com

Company Facts

Organization Name

Million Tech Development

Date Founded

1987

Company Location

Hong Kong

Company Website

milliontech.com/emmi-soti/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

IoT

Not specified

Predictive Analytics

AI / Machine Learning
Demand Forecasting
For Healthcare

Route Planning

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling
Resource Scheduling

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Dispatch Management
For Field Service Businesses
Reporting
Scheduling
Time Tracking

Categories and Features

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