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What is Folge?

Follow is an efficient application designed to help users create detailed step-by-step tutorials, guides, and documentation. This desktop software enables you to capture each action with a click, modify screenshots, add annotations, and export your final guide in various formats such as HTML, Word Document, PDF, and PowerPoint, making it perfect for those who wish to assist others in navigating products, applications, and training materials. The process is straightforward: - Capture screenshots from applications, specific areas of your desktop, or the entire screen. You have the flexibility to pause, adjust, or resume the capturing process, with images taken at every click. - Assign meaningful names and descriptions to each step, allowing for easy reordering, hiding, or adding of new steps as needed. Guides can be systematically organized into projects, making them easier to manage. Additionally, you can enhance your screenshots by incorporating shapes, lines, arrows, and text, while ensuring that no sensitive information is displayed. Multi-step instructions can be made clearer by including step icons. With just a single click, you can export your guides to simple HTML, ready for publication on help desks, or convert them to rich HTML, PDF, or other formats for wider accessibility. This tool truly streamlines the process of creating informative documentation.

What is BILT?

BILT represents a groundbreaking customer experience platform that provides extensive 3D interactive instructions, integrating voice, text, and animations to assist users with a diverse array of products from various brands. With its cutting-edge 3D interactive Intelligent Instructions, users can assemble, install, set up, maintain, train, and repair items with a significant reduction in uncertainty. The user experience begins with a comprehensive overview of the product, outlining the required number of people, estimated time commitment, total steps needed, necessary tools, and included parts. Customers are guided through each step with the ability to listen to audio directions, read written instructions, and quickly replay any specific step as needed. They can also tap on components for extra information and manipulate 3D visuals by zooming or rotating to examine the product from different angles. Furthermore, BILT streamlines the operations of brands and service teams by allowing customers to conduct maintenance and repairs more efficiently, which lowers risks, reduces service costs, minimizes warranty claims, and improves the overall setup experience. In doing so, BILT not only boosts customer satisfaction but also cultivates brand loyalty through superior service interactions. This innovative approach ultimately transforms the way users engage with their products, making the entire process more intuitive and enjoyable.

Media

Media

Integrations Supported

Confluence
Help Scout
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$110/user
110 USD per license
Free Version
Free Trial Offered?

Pricing Information

Free
Free Version

Supported Platforms

Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Folge

Date Founded

2020

Company Location

Germany

Company Website

folge.me

Company Facts

Organization Name

BILT

Date Founded

2015

Company Location

United States

Company Website

biltapp.com

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Media Editor
Rich Text Editor
User Management

Categories and Features

Work Instructions

Not specified

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