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What is Fonada?

Utilize Fonada's CPaaS offerings to elevate your business communication strategies. Cloud Contact Center Solutions These solutions provide a thorough approach to handling both incoming and outgoing communications. They enhance operational efficiency through features such as call routing, monitoring, and recording capabilities. Customer support is improved by integrating unified communication channels and CRM systems. Automated outbound calling boosts agent productivity while minimizing downtime. The use of advanced dialing algorithms ensures a higher rate of call connectivity. Voice Solutions Voice Broadcasting/OBD enables the rapid and efficient dissemination of pre-recorded messages to a large audience. Virtual Numbers create a professional image and facilitate seamless call management. Number Masking safeguards privacy by concealing actual phone numbers during calls. Offering toll-free numbers improves customer service by making it easier for clients to reach out. IVR Solutions enhance the customer experience by utilizing interactive voice response systems that direct callers to the appropriate department. Additionally, the Click-to-Call Solution encourages customer engagement by enabling them to connect with your business effortlessly with a single click, ensuring a smooth communication pathway.

What is EasyGoIVR?

Enhance your communication capabilities with EasyGoIVR, an innovative cloud-based IVR solution that streamlines call management, boosts operational productivity, and improves customer satisfaction rates. This system includes features such as automatic call distribution, real-time monitoring, and personalized greetings, effectively revolutionizing your call center's performance. Effortlessly direct calls to the appropriate departments for prompt solutions, thereby maintaining high levels of customer contentment. Gain insights into comprehensive customer profiles, which consist of their contact information, interaction history, purchase details, and preferences, all conveniently housed in one location. You can also handle detailed quotes that cover pricing, services offered, terms and conditions, alongside any required attachments seamlessly. In addition, you can monitor the status of various documents, from medical certificates to visas and banking paperwork, all within the platform. Moreover, EasyGoIVR seamlessly integrates with robust communication tools like WhatsApp, bulk SMS, and email, enabling effective engagement with your clients. With these diverse functionalities, your business is poised to not only improve customer interactions but also optimize its overall operations significantly, ensuring a competitive edge in the market.

Media

Media

Integrations Supported

FonaDial

Integrations Supported

Collexo
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Salesforce
Sugar Sell
Vtiger CRM
WhatsApp
Zendesk
Zoho CRM

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Rs.2999 + GST (90 Days Validi
5000 Free Minutes
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Fonada

Date Founded

2018

Company Location

India

Company Website

www.fonada.com

Company Facts

Organization Name

SAN Softwares

Date Founded

1999

Company Location

India

Company Website

sansoftwares.com/products/easygoivr-hosted-ivr-software/

Categories and Features

Call Center

Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer

IVR

Call Center
Call Recording
Call Routing
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

Virtual Phone Number

Not specified

Voice Broadcasting

Not specified

Categories and Features

IVR

Not specified

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