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What is Fondue?

In place of standard pre-purchase incentives, shoppers can now track their CashBack eligibility as they shop and opt for redemption options like gift cards or cash after their transaction, with additional alternatives expected to be introduced soon. This modern strategy replaces the traditional method of using blanket discounts that can erode profit margins, focusing instead on increasing overall revenue. By providing greater value on gift cards to encourage customer loyalty, offering discounts to those who need them to encourage purchases, and recouping revenue from customers who don't take advantage of these discounts, brands can effectively fine-tune their sales tactics. Furthermore, brands can substitute traditional coupon incentives in their welcome series emails, popups, and SMS messages with CashBack offers. Customers have the choice to redeem their CashBack as cash via a Visa card or as a gift card for future use in the brand's store. Given that not every customer redeems their CashBack, brands have the opportunity to reinvest the unclaimed funds into more impactful promotional offers, ultimately increasing conversion rates and fostering revenue growth. This forward-thinking approach not only draws in new customers but also significantly enriches the shopping experience for those who are already loyal to the brand, creating a win-win situation for everyone involved. Additionally, as more options are rolled out, the potential for customer engagement and satisfaction will likely continue to rise.

What is Cerb?

Cerb acts as an all-encompassing platform for your team's contact center data. It allows you to create records to keep track of essential elements like survey responses, form entries, customer satisfaction scores, orders, suppliers, assets, products, deals, client feedback, courses, students, licenses, and a wealth of other information. You can improve your data tracking by incorporating fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice selections, picklists, record links, URLs, or open-ended text fields. Moreover, if you find that existing options do not meet your needs, you have the ability to design your own unique field types. This creates a dynamic web of interconnected data that can be accessed through powerful search queries. For example, if you're looking for a list of email exchanges with customer support that were resolved in the past year, started on a weekday but took place outside of standard working hours, involved healthcare clients in Europe with a workforce exceeding 100 employees, did not have an active service-level agreement, included at least one female executive, required over a week for a response, and excluded any PDF files larger than 1MB, Cerb can easily cater to that specific request. Such extensive features empower you to meticulously oversee every aspect of your data management, ensuring nothing is missed. In this way, Cerb not only streamlines your processes but also enhances your team's overall efficiency.

Media

Media

Integrations Supported

Attentive
Shopify

Integrations Supported

Slaask
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$65 per month
Free Trial Offered?

Pricing Information

$30 per seat per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Not specified

Company Facts

Organization Name

Fondue

Date Founded

2021

Company Location

United States

Company Website

www.getfondue.com

Company Facts

Organization Name

Webgroup Media

Company Location

United States

Company Website

cerb.ai/

Categories and Features

eCommerce Tools

Not specified

Gift Card

Not specified

Categories and Features

Collaboration

Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

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