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What is Formgong?

Formgong combines three website tools for small businesses: customer reviews, an AI help chat and contact forms. On the reviews side it sends review requests to buyers, shows text, photo, video and voice reviews with a widget, carousel or badge, imports reviews from other apps and CSV files, and feeds them to Google Merchant Center. The help chat replies to visitors using only the business's own pages, files and facts and admits when it does not know. The forms side is a hosted endpoint: any HTML, React or AI-built form sends submissions to Formgong, which stores them in an inbox and delivers them by email and Telegram, with spam filtering, file uploads, Google Sheets, Notion and webhooks. It works with Shopify, WooCommerce, Wix, WordPress and static sites, has a free plan and stores data in the EU.

What is AnswerChat ?

With AnswerChat, visitors to your website can easily find out whether a chat representative is available. To start a conversation, they need only to click the AnswerChat button on your site, with no requirement for software installation or downloads. Should there be no available representatives, the system seamlessly guides users to an online email form for straightforward communication. When a customer begins a chat, a new window will appear on your screen, potentially accompanied by a ringing sound if your setup allows it, showing the visitor's name and the page they are currently viewing. You can choose to accept the chat, transfer it to the next available operator, assign it to a specific team member, or redirect the visitor to the email form. AnswerChat also offers features for documenting the chat session, allowing you to print the conversation or copy and paste it for use in other applications, ensuring all necessary details are readily accessible. This all-encompassing method not only enhances customer engagement but also simplifies communication for your team, ultimately leading to a more efficient service experience. Additionally, the ability to track and review chat interactions allows for continuous improvement in customer service strategies.

Media

No images available

Media

Integrations Supported

Discord
Google Sheets
Slack
Telegram

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$15/month
Free plan: 1,000 submissions a month. Pro: $15 a month or $144 a year for 25,000 submissions a month.
Free Version

Pricing Information

$19.95 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Formgong

Date Founded

2026

Company Website

formgong.com

Company Facts

Organization Name

Alpha Media

Company Location

United States

Company Website

www.alphamedia.net/products/ac/v20/index.htm

Categories and Features

Online Form Builders

Not specified

Categories and Features

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