Freshdesk
4.6 out of 5 starsRatings and Reviews 32 Ratings
Ratings and Reviews 0 Ratings
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What is Freshdesk?
1) Effortlessly enhance customer satisfaction
Coordinate interactions across various platforms
Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface.
2) Enhance your support staff's efficiency
Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team.
3) Facilitate smooth self-service options
Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots.
4) Monitor your customer satisfaction goals closely
Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets.
Support your team's ability to work remotely without interruptions
1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users
2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility
3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.
What is Commusoft?
Commusoft: The Job Management Operating System for Trades
Commusoft is an all-in-one job management operating system designed for trade companies managing residential and commercial service, maintenance, and installations. From the first enquiry to the final payment, Commusoft centralizes your entire workflow into one scalable source of truth.
Built for Residential & Commercial Success
Commusoft is uniquely engineered to handle the dual demands of modern trade businesses. For residential work, the platform masters the "Lead-to-Invoice" journey, enabling teams to capture enquiries, conduct surveys, and present professional, multi-option digital proposals on-site.
For the commercial sector, Commusoft provides deep asset intelligence. You can track the full lifecycle of equipment across multiple sites, including serial numbers, warranties, and service history—essential for managing long-term contracts and strict Service Level Agreements (SLAs).
Core Capabilities:
Intelligent Scheduling: Optimize your schedule with routing that matches the right technician to the right job based on skills and location.
Real-Time Job Costing: Gain absolute visibility into profit margins by tracking labor, parts, and overhead costs against every work order.
Automated Customer Journeys: Deliver a premium experience with self-service booking, real-time tracking, and automated service reminders.
Mobile Field App: Equip technicians with a robust, offline-first app for digital forms, photo capture, and instant invoicing.
Seamless Ecosystem Integration
Eliminate data silos by connecting Commusoft with your existing financial tools, including QuickBooks, Xero, and Stripe.
Trusted by thousands of contractors, Commusoft is more than software—it is a partnership. By transforming fragmented tasks into a unified, data-driven workflow, we empower you to organize your operations, increase productivity, and grow your business with confidence.
Integrations Supported
Dropbox
Google Calendar
Mailchimp
QuickBooks Online
QuickBooks Online Advanced
Xero
Zapier
Agent.ai
AnswerWise
Cyfe
Integrations Supported
Dropbox
Google Calendar
Mailchimp
QuickBooks Online
QuickBooks Online Advanced
Xero
Zapier
API Availability
API Availability
Pricing Information
$29/month/user
Free - $0
Freshdesk Omni (Growth) - $29/month
Freshdesk Omni (Pro) - Recommended - $79/month
Freshdesk Omni (Enterprise) - $119/month
Freshdesk Email and Ticketing (Growth) - $19/month
Freshdesk Email and Ticketing (Pro) - $55/month
Freshdesk Email and Ticketing (Enterprise) - $89/month
Freshdesk Omni (Growth) - $29/month
Freshdesk Omni (Pro) - Recommended - $79/month
Freshdesk Omni (Enterprise) - $119/month
Freshdesk Email and Ticketing (Growth) - $19/month
Freshdesk Email and Ticketing (Pro) - $55/month
Freshdesk Email and Ticketing (Enterprise) - $89/month
Free Trial Offered?
Pricing Information
- All-in-One: Please contact us for pricing.
- Customer Journey: Please contact us for pricing.
- Field Automation: Please contact us for pricing.
- Enterprise: Please contact us for pricing.
- Customer Journey: Please contact us for pricing.
- Field Automation: Please contact us for pricing.
- Enterprise: Please contact us for pricing.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Freshworks
Date Founded
2010
Company Location
United States
Company Website
www.freshworks.com/freshdesk/
Company Facts
Organization Name
Commusoft
Date Founded
2006
Company Location
United States
Company Website
www.commusoft.com
Categories and Features
AI Call Center
Not specified
Call Center
Call Logging
Campaign Management
Database
Escalation Management
Campaign Management
Not specified
Chatbot
Not specified
Complaint Management
Complaint Classification
Customer Complaint Tracking
Issue Tracking
Routing
Conversational AI
Not specified
Conversational Support
Not specified
Customer Experience
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management
IT Project Management
Issue Management
Knowledge Management
Cataloging / Categorization
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Service Request Management
Not specified
Categories and Features
Asset Tracking
Inventory Management
Location Tracking
Service History
Building Maintenance
Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management
Contractor Management
Skills & Competencies
Task Management
Work Hour Tracking
Electrical Contractor
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Facility Management
Asset Management
Commercial Properties
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Vendor Management
Work Order Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Handyman
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Maintenance Management
Asset Tracking
Billing & Invoicing
Dispatch Management
Inventory Control
Inventory Management
Mobile Access
Planning Calendar
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Oil and Gas
Inventory Management
Job Costing
Maintenance Management
Material Management
Scheduling
Work Order Management
Pest Control
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Quotes / Estimates
Scheduling
Plumbing
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Pool Service
Billing & Invoicing
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management
Preventive Maintenance
Inspection Management
Maintenance Scheduling
Mobile Access
Purchasing
Reminders
Vendor Management
Work Order Management
Roofing
Billing & Invoicing
Checklists & Inspections
Commercial / Industrial
Dispatch Management
Photo Capture
Quotes / Estimates
Scheduling
Work Order Management
Security System Installer
Billing & Invoicing
Customer Management
Inventory Management
Job Costing
Quotes / Estimates
Scheduling
Work Order Management
Service Dispatch
Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Tradesman Job Management
Not specified