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What is Freshsuccess?

Freshsuccess stands out as a revolutionary platform in the realm of customer success, specifically crafted to assist software and subscription firms in minimizing churn, boosting expansion initiatives, and fostering deeper customer connections. The platform grants users insightful visibility into customer accounts, enabling swift evaluations of account conditions, support requests, billing details, communications, and user engagement statistics. By pinpointing potential risks and opportunities, businesses can proactively address issues that could lead to churn while also discovering potential advocates or growth pathways. Freshsuccess not only standardizes workflows but also optimizes task automation and enforces best practices for Customer Success teams, promoting both efficiency and uniformity. Users can easily access vital performance indicators, including churn rates, expansion figures, product adoption rates, and overall customer health assessments. Renowned among top B2B software and subscription businesses, Freshsuccess employs customer health scores to represent the traits and actions of content customers. This analytical strategy empowers Customer Success professionals to discern risks and opportunities without depending solely on intuition, leading to improved decision-making and heightened customer satisfaction. Additionally, the platform's commitment to continuous improvement means that it evolves alongside its users, ensuring that companies stay ahead of market trends and customer expectations.

What is Eclipse AI?

Eclipse AI is a user-friendly artificial intelligence platform that seamlessly integrates to pinpoint risk factors linked to customer attrition. It allows users to feed in voice-of-customer insights gathered from diverse channels like surveys, reviews, chat logs, and phone interactions, and then processes this data. The platform generates actionable strategies to counteract the threats of customer churn by utilizing the analyzed information alongside recognized industry best practices. This groundbreaking tool not only aids in preserving customer loyalty but also boosts overall satisfaction through tailored interventions, ultimately fostering a stronger relationship between businesses and their customers. In today's competitive market, such capabilities are essential for sustaining growth and building long-term customer loyalty.

Media

Media

No images available

Integrations Supported

5X
Chargebee
Copper
Freshdesk
Google Calendar
Help Scout
Insightly
Intercom
Maxio
Microsoft Entra ID
Nicereply
Pipedrive
QuickBooks Online
QuickBooks Online Advanced
Segment
Zendesk
Zoho Billing
Zoho CRM
Zuora

Integrations Supported

5X
Chargebee
Copper
Freshdesk
Google Calendar
Help Scout
Insightly
Intercom
Maxio
Microsoft Entra ID
Nicereply
Pipedrive
QuickBooks Online
QuickBooks Online Advanced
Segment
Zendesk
Zoho Billing
Zoho CRM
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

$79 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

United States

Company Website

www.freshworks.com/customer-success-software/

Company Facts

Organization Name

Eclipse AI

Company Location

Australia

Company Website

eclipse-ai.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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