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features
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What is Fullview?

Fullview enables you to deliver customer support that is not only seamless and scalable but also tailored to individual needs, fundamentally transforming the operations of support, success, product teams, and developers alike. As soon as a customer encounters a problem, you can immediately access their entire user journey, review recent sessions, gather information about their device and network, or initiate a live cobrowsing session to assist them directly. With Fullview Replays, you can quickly navigate to errors or particular events, and it comes equipped with privacy features that obscure any sensitive data. Additionally, Fullview Live allows you to initiate cobrowsing sessions in mere seconds, ensuring that users remain within your product while you can interactively highlight elements on their screen, click on items, or even submit forms on their behalf. This integration not only enhances the customer experience but also streamlines the support process for your team.

What is Crosscheck?

Crosscheck is a Chrome extension crafted to simplify the bug reporting method, enabling users to report issues swiftly and without complications. With just one click, it compiles all essential information for developers, such as annotated screenshots, screen recordings, a replay of the last 60 seconds, console logs, network requests, and timelines of user actions. By removing the annoying back-and-forth questions like "which browser are you using?" and "can you replicate the issue?", Crosscheck automatically gathers all pertinent technical information, facilitating a more efficient problem-solving process for developers. Key Features Include: - Capturing annotated screenshots - Full screen recording capabilities - Instant replay feature that records the last 60 seconds automatically - Logging of console activity and network requests - Monitoring of user interactions - Smooth one-click integration with Jira and ClickUp - A collaborative dashboard designed for team use - Organization of tasks by project Specifically designed for quality assurance teams, developers, agencies, and product managers, Crosscheck seeks to expedite the bug resolution process while promoting clearer communication between testing and development teams, ultimately leading to enhanced productivity and workflow efficiency. Additionally, its user-friendly interface ensures that team members can easily navigate and utilize its features for optimal results.

Media

Media

No images available

Integrations Supported

Google Chrome
Intercom
Jira
OneShot
Zendesk

Integrations Supported

Google Chrome
Intercom
Jira
OneShot
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fullview

Date Founded

2019

Company Location

Denmark

Company Website

www.fullview.io

Company Facts

Organization Name

Crosscheck

Date Founded

2023

Company Location

United States

Company Website

crosscheck.cloud/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

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