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What is GAO Research?

GAO Research Inc. is a versatile software solution provider that focuses on embedded modem software, fax modem technologies, speech codecs, and telephony software specifically designed for industries such as electronics, telecommunications, and semiconductors within the realm of embedded engineering. The company offers a wide range of services, including VoIP and FoIP solutions, as well as V.92 and V.90 softmodems with fallback functionalities, in addition to Super G3 and G3 fax software and sophisticated speech and video codecs, all compatible with a diverse selection of DSPs and microprocessors available in the market. In addition to high-quality software offerings, GAO prides itself on delivering outstanding technical support, extensive platform knowledge, and state-of-the-art testing facilities to its clients. Moreover, GAO provides system designers and engineers with an all-encompassing VoIP packaged solution that includes modules for both fax and data transmission over IP, thereby facilitating quicker development timelines and faster market introduction. A standard IP Telephony System is made up of crucial components like User Interface, Voice Processing, Network Protocols, Network Management, and System Services, all playing vital roles in optimizing system performance. This comprehensive approach guarantees that clients benefit from not just innovative software solutions but also the essential tools needed to improve their operational efficiency, ultimately leading to better overall performance and customer satisfaction. Through its unwavering commitment to excellence, GAO Research Inc. continues to set new benchmarks in the industry.

What is 3CX?

3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.

Media

Media

Integrations Supported

1C:Enterprise
Bitrix24
C-Flex
Coeo
DID Logic
Enapps ERP
Flip
Halo Service Desk
HubSpot CRM
Inserve
Leexi
Microsoft Dynamics 365
Microsoft Outlook
New Era
Ninox
Paytia
Prospect CRM
SIP.US
Vibe Interactive Whiteboard
Zentrunk

Integrations Supported

1C:Enterprise
Bitrix24
C-Flex
Coeo
DID Logic
Enapps ERP
Flip
Halo Service Desk
HubSpot CRM
Inserve
Leexi
Microsoft Dynamics 365
Microsoft Outlook
New Era
Ninox
Paytia
Prospect CRM
SIP.US
Vibe Interactive Whiteboard
Zentrunk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free for up to 10 users
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GAO Research

Company Location

United States

Company Website

www.gaoresearch.com

Company Facts

Organization Name

3CX

Date Founded

2005

Company Location

United States

Company Website

www.3cx.com

Categories and Features

Fax Server

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Fax Server

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

PBX

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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