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What is Genuyn?

Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.

What is AnswerChat ?

With AnswerChat, visitors to your website can easily find out whether a chat representative is available. To start a conversation, they need only to click the AnswerChat button on your site, with no requirement for software installation or downloads. Should there be no available representatives, the system seamlessly guides users to an online email form for straightforward communication. When a customer begins a chat, a new window will appear on your screen, potentially accompanied by a ringing sound if your setup allows it, showing the visitor's name and the page they are currently viewing. You can choose to accept the chat, transfer it to the next available operator, assign it to a specific team member, or redirect the visitor to the email form. AnswerChat also offers features for documenting the chat session, allowing you to print the conversation or copy and paste it for use in other applications, ensuring all necessary details are readily accessible. This all-encompassing method not only enhances customer engagement but also simplifies communication for your team, ultimately leading to a more efficient service experience. Additionally, the ability to track and review chat interactions allows for continuous improvement in customer service strategies.

Media

Media

Integrations Supported

Google Business Messages

Integrations Supported

Google Business Messages

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Genuyn

Date Founded

2017

Company Location

United Kingdom

Company Website

genuyn.com

Company Facts

Organization Name

Alpha Media

Company Location

United States

Company Website

www.alphamedia.net/products/ac/v20/index.htm

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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