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What is Getlead CRM?

Getlead CRM enhances the oversight of interactions with contacts and their associated histories. It seamlessly logs new activities like phone calls, messages, missed calls, and IVR data for businesses, which in turn fosters better planning, automation, and follow-up efforts. Moreover, the platform supports generating reports, importing and exporting contacts, conducting detailed analyses, and tailoring audience segmentation as needed. Leads are effectively distributed among sales managers, marketing initiatives can be evaluated, and permissions for accessing leads or deals can be modified according to their status or specific criteria. The dashboards within the CRM offer quick snapshots of essential sales activities, allowing representatives to monitor the total leads generated, pinpoint those that remain unconverted, and benchmark their performance against their peers. Additionally, this holistic view empowers organizations to fine-tune their strategies, thereby boosting overall productivity in managing leads and optimizing sales processes. These capabilities make Getlead CRM an invaluable tool for teams aiming to maximize their efficiency and outcomes in sales interactions.

What is Cloudphoney?

Creating an exceptional and unique Customer Experience can transform Customer Loyalty into Customer Advocacy, highlighting the importance of offering a seamless and integrated Omni Channel experience whenever customers engage. At Cloudphoney, we provide a versatile multichannel Customer Interaction Solution that is accessible both in the cloud and on-premises, engineered to grasp the complexities of customer expectations and the key elements necessary for their ongoing satisfaction. Our contact center solutions at Cloudphoney are customized to fulfill your specific needs throughout the entire customer journey, from cultivating leads to securing customer retention. By leveraging Cloudphoney, you can improve your time-to-market and solidify customer loyalty through our diverse array of features, including Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These capabilities not only enhance IVR self-service but also reduce potential misunderstandings during agent-assisted interactions, thereby improving the overall standard of customer service. Furthermore, by adopting our solutions, organizations can cultivate a more agile and effective communication framework that nurtures enduring relationships with their clientele, ensuring that customers feel valued and heard at every stage of their journey. This approach not only meets customer expectations but exceeds them, creating advocates who are eager to promote your brand.

Media

Media

Integrations Supported

Google Ads
Google Cloud Platform
Microsoft 365
WhatsApp

Integrations Supported

Google Ads
Google Cloud Platform
Microsoft 365
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$29
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Getlead

Company Location

India

Company Website

www.getlead.co.uk/crm/

Company Facts

Organization Name

ITECHDOMAIN.COM

Date Founded

2017

Company Location

United Arab Emirates

Company Website

www.itechdomain.com/contact-center-solution.php

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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