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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
What is Gondola?
Gondola equips your sales team with the ability to intuitively pose the most pertinent questions and steer discussions effectively. You can craft fluid narratives, maintain thorough notes, and switch between conversations seamlessly, all while keeping your momentum! Create templates that are specifically customized for your sales strategy, including essential CRM fields to further opportunities. Monitor the participants of each call, look back at previous interactions, and effortlessly distribute crucial information to your colleagues! The most effective sales teams adopt a uniform approach to secure new clients. Gondola not only simplifies that method but also provides instant assistance to sellers, allowing them to better understand their customers' needs and expedite the deal-making process. Keep a comprehensive view of your sales pipeline and ensure it remains up-to-date. Collaboratively involve your in-house colleagues during sales discussions with ease. Whether you’re showcasing products alongside a Sales Consultant or bringing your manager into negotiations, Gondola is there to support you at every turn, maximizing the efficiency of your sales process. This platform significantly boosts teamwork, enhances communication, and ultimately drives outstanding results for your team. With such robust features, Gondola stands out as an essential tool for sales excellence.
What is Elvance?
Elvance provides cutting-edge tools for opportunity management and delivers valuable insights that improve forecasting precision, investment returns, and collaboration among teams. Seamlessly integrated with Salesforce, Elvance harnesses AI-powered scorecards to pinpoint essential factors that enhance win rates, accelerate revenue growth, and enrich the customer experience throughout the sales journey.
To unlock your full potential, it's crucial to align your sales strategies more closely with those of your clients. Being a fully native tool within Salesforce, Elvance promotes a deeper comprehension of your existing data while facilitating enhanced teamwork. Interacting with customers who fall outside your Ideal Customer Profile can lead to increased costs. Therefore, it's vital to direct your team's efforts toward opportunities that truly create value. Acknowledging where value lies is the initial step toward realizing it. By actively tracking your customers' objectives, you can improve their early experiences. Develop customized templates to capture important data points that influence your opportunities. Moreover, analyze trends throughout the sales cycle and leverage AI to uncover deeper insights into those opportunities. This proactive approach allows for more strategic decision-making, ultimately driving greater success and fostering long-term relationships with clients.
Integrations Supported
Salesforce
Zoom
Box
Dropbox
Gmail
Google Calendar
Google Drive
Integrations Supported
Salesforce
Zoom
Calendly
Gong
Google Meet
API Availability
API Availability
Has API
Pricing Information
$55 per month
Billed annually
Free Trial Offered?
Pricing Information
$13
Collaborator: $13
PreSales Consultant: $33
PreSales Leader: $45
PreSales Consultant: $33
PreSales Leader: $45
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Mac
On-Prem
Chromebook
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Gondola.ai
Date Founded
2020
Company Location
United States
Company Website
gondola.ai/
Company Facts
Organization Name
Elvance
Date Founded
2022
Company Location
United Kingdom
Company Website
elvance.io
Categories and Features
Categories and Features
Presales
Not specified