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What is Awesome Support?
Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.
API Availability
API Availability
Pricing Information
$281.53 per year
Pricing Information
$149 per year
Supported Platforms
Windows
Mac
Supported Platforms
Windows
Mac
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
Gravity PDF
Company Location
United States
Company Website
gravitypdf.com
Company Facts
Organization Name
Structured Markets Group
Company Location
Canada
Company Website
getawesomesupport.com
Categories and Features
PDF Generators
Not specified
Categories and Features
Help Desk
Not specified