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features
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support

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What is GravityMarket Platform?

When customers can browse and buy from you using various devices, your sales opportunities expand significantly. Furthermore, many consumers effortlessly switch between devices while making their buying choices. At the core of GravityMarketâ„¢ is a responsive design that guarantees the purchasing experience customers expect is seamlessly integrated into the platform rather than being an afterthought. We work in close partnership with you throughout the design and development process of your e-commerce site, resulting in a beautiful website that shines in both visual appeal and functionality, regardless of the device being utilized. GravityMarketâ„¢ is offered to our clients as a licensed service, built on a foundational codebase that we continuously enhance and improve, incorporating both client input and technological advancements. These routine updates and enhancements are provided at no additional cost, being part of the licensing agreement, which ensures your site stays competitive and at the forefront of innovation. This dedication to ongoing enhancement means that your online store will consistently cater to the changing demands of your customers, fostering long-term success. Moreover, by keeping your website updated and user-friendly, you can enhance customer satisfaction and loyalty, ultimately leading to increased revenue.

What is Awesome Support?

Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.

Media

Media

Integrations Supported

Groundhogg
WordPress

Integrations Supported

Groundhogg
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$149 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Acumium

Date Founded

2001

Company Location

United States

Company Website

www.acumium.com

Company Facts

Organization Name

Structured Markets Group

Company Location

Canada

Company Website

getawesomesupport.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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