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What is GuestTracker?

Guest Tracker Software offers an extensive array of features designed to optimize the management of campgrounds, RV parks, lodges, state or provincial parks, marinas, and similar facilities in an effective manner. Key features include a reservation and activity chart, an online booking engine coupled with payment processing, integration with online travel agents (OTAs), booking software, point of sale solutions, and the Guest Tracker Cloud platform. Our campground reservation system utilizes an intuitive unit chart to facilitate guests in making reservations, allowing them to select from campsites, RV lots, or marina slips. Reservations can be made over the phone, via home computers, or through mobile devices, providing flexibility for guests. The system allows for the creation of diverse camp packages, day rates, seasonal rates, and more, all designed to be user-friendly. Additionally, generating quotes for prospective campers is straightforward, ensuring a smooth booking experience. Applications extend to various settings including campgrounds, RV parks, state and provincial parks, lodges, and marinas, making it a comprehensive solution for facility management.

What is GuestRez?

The main online booking platform used for securing various types of accommodations, such as hotel rooms, lodges, cabins, and cottages, is structured to support both individual travelers and larger groups while also permitting discounts when appropriate. Designed for transactional use, this system is adaptable to seasonal changes and is an essential part of the services offered. To sustain the functionality of this booking system, a transaction fee is applied to each online reservation, which can be mitigated during the booking by including a ‘resort fee’ within Portfolio HMS®. Furthermore, Portfolio HMS® boosts its capabilities by allowing guests to make reservations through GuestRez®, ensuring a smooth and efficient booking process. The system oversees all elements of accommodations, including pricing structures and availability, which enables properties to customize room types, rates, market codes, and group codes according to their specific requirements. This tailored approach allows each property to effectively manage the booking options presented to guests, ensuring that their distinctive offerings are accurately showcased. Additionally, this flexibility not only enhances the guest experience but also improves occupancy rates by aligning availability with market demand.

Media

Media

Integrations Supported

Callture
Fivestars
Heartland Payment Processing
Megasys Portfolio HMS
Microsoft Word
QuickBooks Online
Sabre Red 360
Shift4
Wave RMS

Integrations Supported

Callture
Fivestars
Heartland Payment Processing
Megasys Portfolio HMS
Microsoft Word
QuickBooks Online
Sabre Red 360
Shift4
Wave RMS

API Availability

Has API

API Availability

Has API

Pricing Information

$750 one-time fee
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TCS Systems Inc.

Date Founded

1986

Company Location

United States

Company Website

www.guesttracker.com

Company Facts

Organization Name

Megasys

Company Location

United States

Company Website

megasyshms.com/guestrez/

Categories and Features

Camp Management

Attendance Management
Billing & Invoicing
Customer Management
Food Service Management
For Campgrounds
For Summer Camps
Medical Management
Online Registration
Parent Portal
Program Management
Registration Management
Scheduling
Staff Management

Campground Management

Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Reservations Management
Site Maps
Utility Billing

Marine

Accounting Management
Ballast Table
Barcodes
Boat Maintenance
Manufacturing/Supplier Pricebooks
Marina Management
Maritime Crew Management
Routing
Scheduling
Storage Management

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

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