GuestXM vs. Craftable

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

Craftable, previously recognized as Bevager/Foodager, offers a comprehensive solution for restaurant management, created by a team of experts from Silicon Valley and seasoned professionals in the hospitality sector. We collaborate with operators, accountants, and restaurateurs to unify businesses through state-of-the-art technology, aiming to enhance profitability and reduce labor costs across restaurants, bars, and hotels. Our platform is tailored to handle the intricacies of the most sophisticated beverage programs nationwide. You can conveniently track variances and cost percentages simply by placing orders with vendors, meticulously counting every bottle, and calculating the cost of each dash, all without needing a drink to unwind afterward. Your culinary team can easily adapt their dishes to maintain profit margins in this cost-sensitive market with features such as menu engineering, recipe costing, and price comparisons. Additionally, managing multiple locations, diverse vendors, intricate recipes, and sub-recipes becomes a straightforward task, allowing for streamlined operations and greater efficiency. This ultimately empowers restaurateurs to focus more on what they do best: creating exceptional dining experiences.