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What is HERO?

Transform your online retail space into a personalized shopping haven reminiscent of traditional in-store experiences by empowering your team, specialists, or influencers to interact directly with online shoppers. Utilizing Hero can lead to remarkable boosts in your conversion rates, as statistics show that one in four visitors is inclined to make a purchase and can spend as much as 70% more than average. Consumers appreciate dynamic interactions like watching, chatting, and engaging in video calls, allowing them to shop in a lively and personable way. Enhance how you showcase your products through genuine, live video shopping, where customers can receive tailored recommendations via chat or video consultations. By maintaining ongoing communication through channels such as text messages, emails, and WhatsApp, you can motivate customers to revisit your store long after their first interaction. The process begins with a straightforward setup, swift onboarding, and thorough training to pave the way for your success. Our dedicated customer success team is eager to assist in ensuring a smooth launch and optimizing your store’s overall performance. Hero is globally recognized, supporting brands in more than 31 markets and accommodating 14 languages, which makes it a flexible solution for various businesses. Moreover, with Hero, you can cultivate a shopping atmosphere that feels both personal and welcoming, ultimately leading to enhanced customer loyalty and greater satisfaction. Embracing this innovative approach can redefine how customers perceive and interact with your brand online.

What is Emporiqa?

A shopper asks "something for my dad's birthday under 100" and your search bar returns nothing. The product exists; the search just doesn't understand the question. Emporiqa is AI chat that sells before the purchase and serves after it. Before: it recommends from your catalog, from a description or a photo, compares options, and adds to the cart in the chat. Ask for something you don't sell and it says so, then shows what you do carry. After: it answers delivery, returns, sizing and payment questions from your own pages, and shows order status. When a shopper needs a person, your team takes over the chat. Anyone on the team can open any live conversation from the dashboard, with the full history, and alerts reach you by email, Slack, Teams, Discord or Google Chat. A conversation is billed once, when a shopper writes their first message, so bringing in a person adds no second charge. Voice is optional (+$0.15 per conversation where the shopper speaks). Official plugins for WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6. Your first ~100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no card needed to start, AI costs included. EU company, hosted in Germany. Free signup at emporiqa.com.

Media

Media

Integrations Supported

Klarna
Shopify
WhatsApp

Integrations Supported

Drupal Commerce
Magento
PrestaShop
Shopware
Sylius
WooCommerce

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$0/month
Pay-as-you-go: $0/month base + $0.25 per conversation. New accounts get $25 of signup credit (~100 conversations) auto-applied at first store creation, no card required at signup. $59/month default cap, customer-adjustable from the billing dashboard. All accounts include unlimited team members and the full analytics dashboard with conversion tracking. No configuration needed.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

HERO

Date Founded

2015

Company Location

United States

Company Website

www.usehero.com

Company Facts

Organization Name

Emporiqa

Date Founded

2025

Company Location

Bulgaria

Company Website

emporiqa.com

Categories and Features

Live Shopping

Not specified

Shoppable Video

Not specified

Virtual Fitting

Not specified

Virtual Shopping

Not specified

Categories and Features

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