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What is HRCase?

HRCase is a comprehensive Employee Relations case management solution designed for organisations seeking greater control and clarity over ER processes. It replaces fragmented spreadsheets with a centralised, real-time system that improves visibility and accountability. The platform supports structured HR workflow automation, ensuring cases are handled consistently and in line with policy. Secure document management keeps all case-related files, notes, and correspondence organised in one place. Auto-populated templates reduce repetitive admin tasks and promote standardised decision-making. Real-time monitoring tools help HR teams track progress, deadlines, and potential compliance risks. The custom reporting suite delivers detailed insights into trends, performance, and recurring issues. HRCase supports better governance by improving transparency and audit readiness. Built-in task management ensures responsibilities are clearly assigned and followed through. API integrations enable smooth data exchange with existing workforce and HR systems. By improving resolution speed, HRCase helps reduce unresolved cases and legal exposure. Ultimately, the solution allows HR professionals to spend less time on administration and more time on strategic workforce planning.

What is Dovetail Software?

Dovetail Software provides a comprehensive HR Service Delivery Experience that encompasses HR Case Management and an Employee Portal, along with robust reporting and analytics tools designed to help HR departments excel and fulfill the demands of contemporary HR teams. The focus on meeting these needs includes enhancing the overall employee experience while also streamlining the HR processes involved in delivering vital human resources services. Founded in 1996 in Austin, Texas, Dovetail initially concentrated on the CRM (Customer Relationship Management) sector, targeting customer service and support solutions for large enterprises. In 2008, the company shifted its emphasis to cater to global workforces by developing products specifically for HR Service Delivery. Today, Dovetail's offerings include an Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and various other tools aimed at improving human resources operations. This evolution reflects the company's commitment to adapting to the changing landscape of HR needs and enhancing the efficiency of HR teams worldwide.

Media

Media

Integrations Supported

Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR

Integrations Supported

Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RLDatix

Date Founded

1986

Company Location

United States

Company Website

www.rldatixgcs.com/product/hrcase/

Company Facts

Organization Name

Dovetail Software

Date Founded

1995

Company Location

United States

Company Website

www.dovetailsoftware.com

Categories and Features

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

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