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What is HarrisData CRM?

HarrisData offers three innovative CRM modules designed to significantly improve operational efficiency within organizations. CustomerFirst® provides various departments with crucial tools for support, help desk operations, and quality monitoring, enabling them to efficiently handle customer information relevant to their individual needs. This comprehensive solution tracks the entire process from the initial logging of a request or issue to its final resolution. SalesFirst® is specifically crafted to assist businesses in structuring their sales teams, prospects, and client relationships. This essential tool for sales professionals consolidates all relevant historical and key information about potential customers, while also facilitating the monitoring of competitor data to enhance sales tactics in response to market dynamics. Finally, WebFirst® offers customers the ability to access, update, and create support tickets online at any time, ensuring they have round-the-clock convenience. This module also allows users to conveniently download software updates from the web, keeping them equipped with the latest tools as needed, further enhancing user experience and satisfaction. By integrating these modules, organizations can create a cohesive system that streamlines customer engagement and boosts overall productivity.

What is EPASS Enterprise?

All the essentials your business needs are consolidated within a single point of sale system. This advanced technology acts as a vital resource for your sales team, efficiently overseeing the entire process from point of sale to delivery. It's worth noting that the extensive capabilities of EPASS Enterprise cannot be fully expressed on just one page, given its continuous development over the past forty years. We provide customized options and enhancements that are specifically designed to address your unique requirements, ensuring you have the most suitable POS solution for your industry. This all-encompassing toolkit effectively aids both Sales and Service departments. Additionally, having immediate access to a customer’s sales records, warranty information, and prior service history while generating a service ticket is essential for any service-driven business aiming for high “1st call complete” rates. Furthermore, ePASS integrates all your receivables, payables, check printing, financial reports, and P&L statements, eliminating the hassle of transferring data to a different accounting system, although you still have the choice to do so if preferred. Ultimately, our platform not only streamlines your operations but also boosts customer satisfaction and operational effectiveness, ensuring your business thrives in a competitive landscape. This level of integration and efficiency positions your team to excel in delivering exceptional service.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HarrisData

Date Founded

1972

Company Location

United States

Company Website

www.harrisdata.com/software/crm

Company Facts

Organization Name

EPASS Software

Date Founded

1978

Company Location

United States

Company Website

epass.software/solutions/epass-enterprise/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

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