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What is Helix?

Helix is a cutting-edge, cloud-based management system tailored for secondary and composite schools throughout New Zealand. It integrates multiple facets of student administration, such as attendance monitoring, assessment handling, NCEA reporting, scheduling, communication, and payment processing into a unified platform, thereby resolving the challenges posed by repetitive data entry and disjointed applications that can impede school operations. This all-encompassing system equips leadership teams with immediate insights into student attendance, performance, and engagement levels; it allows teachers to effortlessly mark attendance and access student records from any device; and caregivers can utilize the intuitive Helix app to view reports, attendance data, and payment options. Additionally, Helix facilitates secure data exchange with more than 200 external systems through API integrations, including Xero and Ezypay, significantly boosting its capabilities. The platform operates out of an ISO 27001 certified data center and adheres to the guidelines established by the Safer Technologies 4 Schools framework. Created by MUSAC Ltd, Helix benefits from over three decades of expertise in supporting New Zealand's educational institutions, ensuring it effectively addresses the specific requirements of schools in the area. By streamlining school management procedures and enhancing overall operational efficiency, this system marks a remarkable advancement in educational administration. With the continuous evolution of technology, Helix is poised to adapt and grow, further enhancing its support for educators and students alike.

What is BMC HelixGPT?

BMC HelixGPT is an advanced generative and agentic AI platform that modernizes IT service and operations management by automating tasks that previously required human expertise. It deploys intelligent, autonomous agents that converse naturally with users, resolve requests, surface insights, and recommend remediation steps across ITSM and ITOM environments. The platform enhances operational resilience by evaluating change risks, detecting vulnerabilities, and clustering incidents to identify systemic issues before they escalate. Its AI-driven conversation models provide accurate, context-rich responses that improve self-service effectiveness and reduce ticket load. HelixGPT empowers organizations to build custom agents tailored to departmental needs, enabling scalable automation without specialized development skills. By curating operational data and knowledge automatically, it accelerates reporting, enhances troubleshooting, and drives faster resolutions. The platform supports deployment on-premises or across multiple clouds, giving enterprises the flexibility to align with their existing AI provider such as OpenAI, Microsoft, or Google. HelixGPT also ensures humans stay in control, blending autonomous support with guided oversight to maintain service quality and compliance. With its ability to reduce toil, streamline workflows, and proactively manage risk, the platform significantly lowers operational costs while increasing IT productivity. Ultimately, BMC HelixGPT enables enterprises to modernize ServiceOps, deliver better user experiences, and innovate at the speed of AI.

Media

Media

Integrations Supported

BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack

Integrations Supported

BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MUSAC Ltd

Company Location

New Zealand

Company Website

www.helixsms.co.nz

Company Facts

Organization Name

BMC Helix

Date Founded

2025

Company Location

United States

Company Website

www.helixops.ai/products/helixgpt.html

Categories and Features

Student Information System

Attendance Tracking
Class Registration
Class Schedule
Classroom Management
Electronic Assignments & Tests
Financial Aid Management
Gradebook
Higher Education
Online Payments
Parent Portal
Progress Reports

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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