Ratings and Reviews 2 Ratings

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Ratings and Reviews 12 Ratings

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What is Helpwise?

You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!

What is Help Scout?

Help Scout is a cloud-based customer support software that enables businesses to impress their clients and deliver outstanding service. This tool is ideal for organizations of any size and facilitates tailored assistance for users. It includes collaborative tools that ensure team members stay aligned, automated processes, and top-notch analytics for performance tracking. Additionally, Help Scout offers a built-in knowledge base and a powerful API for developers. Integration with live chat and voicemail services, including Olark and Snap Engage, enhances its functionality and user experience. Overall, Help Scout streamlines support operations, making it a valuable asset for any customer-focused business.

Media

Media

Integrations Supported

Dialpad Connect
Dialpad Support
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
JustCall
Pabbly Connect
Pipedrive
Quickwork
Shopify
Slack
Stackreaction
Zapier

Integrations Supported

Dialpad Connect
Dialpad Support
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
JustCall
Pabbly Connect
Pipedrive
Quickwork
Shopify
Slack
Stackreaction
Zapier
6clicks
Aircall
AskBobAI
Doorbell.io
HelpShelf
Kindo

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Helpwise

Date Founded

2019

Company Location

United States

Company Website

helpwise.io

Company Facts

Organization Name

Help Scout

Date Founded

2011

Company Location

United States

Company Website

www.helpscout.com

Categories and Features

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Ticket Management

Categories and Features

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Content Management
Knowledge Base Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting

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