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Ratings and Reviews 20 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 4 out of 5 stars
support 4 out of 5 stars

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What is Heroix Longitude?

Heroix is committed to making IT monitoring more straightforward, enabling clients to conserve their time, financial resources, and energy. With decades of expertise in system management, Heroix understands the essentials for delivering sophisticated yet effective IT solutions. Our comprehensive agentless monitoring platform, Longitude, encompasses the entire technology landscape, spanning from physical and virtual environments to cloud infrastructures and server networks, as well as IT frameworks and applications. Utilized by tens of thousands of organizations globally, both large and small, Longitude's smart and efficient design yields superior outcomes while minimizing effort. Its remarkable adaptability addresses both unique management issues and routine operations, allowing clients to save both time and money effectively. For additional insights, you can explore our online demo environment at https://go.heroix.com/longitude-live-demo-and-download, where you can see Longitude in action. This demonstration showcases the capabilities that can transform your IT monitoring experience.

What is ConnectWise Automate?

ConnectWise Automate enables rapid resolution of IT issues, streamlining processes for technology teams. This powerful platform for remote monitoring and management (RMM) enhances the productivity of IT personnel. It empowers teams to pinpoint devices and users in need of proactive oversight, eliminate obstacles to service delivery, and manage a greater number of endpoints efficiently, all without increasing their workload. As a result, organizations can maintain a higher level of service and support.

Media

Media

Integrations Supported

Microsoft Teams

Integrations Supported

Aimey.ai
Analytify AI
Aritic Desk
Aritic Sales
Aritic Swarm
Barracuda Cloud Archiving Service
Barracuda PST Enterprise
Control D
DNSWatch
ITBoost
Kixie PowerCall & SMS
Neo Agent
Nextiva
OpenDNS
ScalePad Lifecycle Manager
SmartShare
ThreatAware
Viirtue

API Availability

API Availability

Pricing Information

$495/Annually
Longitude Enterprise Edition is licensed as an annual subscription. Pricing is based on the number of managed devices monitored, where a managed device is a physical or virtual Windows/Linux computer, an SNMP based network device, or a virtualization server (VMware or Hyper-V)

Please see https://www.heroix.com/longitude-pricing/ for details
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Linux

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Heroix

Date Founded

1975

Company Location

United States

Company Website

www.heroix.com

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/unified-management/automate

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Server Performance

Data Center Management

Multi-Platform
Multi-User

Network Monitoring

Bandwidth Monitoring
Diagnostic Tools
IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Server Management

CPU Monitoring
Database Servers
Email Monitoring
Event Logs
History Tracking
User Activity Monitoring
Virtual Machine Monitoring

SNMP Monitoring

Not specified

Virtualization

Archiving & Retention
Capacity Monitoring
Desktop Virtualization
Performance Management
Virtual Machine Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Endpoint Management

Not specified

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Automation

Not specified

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

IT Security

Anti Spam
Anti Virus
Email Attachment Protection
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

IT Service

Contract Management
IT Asset Management
Incident Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Mobile Device Management (MDM)

Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management

MSP

Backup Management
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Access Control
Analytics / Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
Vulnerability Scanning

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Vulnerability Scanning

RMM

Deployment Management
For MSPs
IT Asset Management
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Virtualization

Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Performance Management
Version Control
Virtual Machine Monitoring

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