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What is Hona?

Hona seamlessly integrates with your existing case management software, streamlining client updates with minimal effort. Through Hona's user-friendly portal, clients gain insights into their case's progress, can send mass messages, and automatically receive prompts for reviews. Its flexible API allows effortless connections with your chosen case management systems, empowering your law firm to enhance client communication, manage information effectively, and provide proactive service. With a strong focus on fostering trust between lawyers and clients, Hona features a transparent tracking system that outlines each case's status step-by-step. This advanced technology guarantees that clients receive timely notifications and critical updates, ensuring they remain informed throughout the process. By removing the need for tedious manual emails, phone calls, or client forms, Hona simplifies communication within its client portal, which results in more accurate interactions. This method not only keeps clients updated but also promotes their involvement in the legal process, significantly improving their overall experience. Additionally, Hona's commitment to innovation ensures that every client feels valued and engaged throughout their legal journey.

What is Crow Canyon Customer Support?

Crow Canyon’s Office 365 & SharePoint Service Desk provides an efficient solution for addressing the needs of customers, clients, members, and partners. Clients benefit from quick responses, and the organized tracking system ensures reliable follow-ups. Equip your support team with a platform that effectively captures, tracks, and manages customer service requests. Agents can assign, oversee, and resolve support cases through multiple channels, such as phone, email, mobile, and web. With the automation of case tracking and email alerts, you ensure that all stakeholders are kept in the loop, leading to outstanding customer service. This all-encompassing application not only boosts communication but also enhances the overall efficiency of managing support inquiries, ultimately resulting in increased customer satisfaction and loyalty. Additionally, by streamlining processes, the service desk helps teams focus more on problem-solving and less on administrative tasks.

Media

Media

Integrations Supported

8am CasePeer
8am MyCase
Assembly Neos
Clio
Filevine
GrowPath
LawBase
Lawcus
Legitbooster
Litify
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Salesforce
Zapier

Integrations Supported

8am CasePeer
8am MyCase
Assembly Neos
Clio
Filevine
GrowPath
LawBase
Lawcus
Legitbooster
Litify
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Salesforce
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2995 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hona

Date Founded

2021

Company Location

United States

Company Website

www.hona.com

Company Facts

Organization Name

Crow Canyon Software

Date Founded

1999

Company Location

United States

Company Website

www.crowcanyon.com/sharepoint-applications/customer-support-software/

Categories and Features

Bankruptcy

Bankruptcy Case Management
Calculators
Calendar Management
Client Management
Critical Date Alerts
Document Management
Electronic Filing
Exemption Management
Forms Automation
Legal Forms Library
Task Management
Time Tracking

Law Practice Management

Billing & Invoicing
CRM
Calendar Management
Client Portal
Conflict Management
Contract Management
Document Management
Email Management
Legal Case Management
Task Management
Time Tracking
Trust Accounting

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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