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What is HotelCRM 365?

Our services leverage the power of the Microsoft Dynamics 365 Power Platform to deliver a comprehensive array of customer relationship management solutions specifically crafted for the hospitality industry. Whether you manage a resort, hotel, spa, restaurant, golf course, or a hospitality management firm, our offerings cater to businesses across various scales. By centralizing guest interactions on a unified platform, you can construct an all-encompassing 360° view of your customers. We offer two main products: HotelCRM 365 and Hospitality Suite CRM. HotelCRM 365 is designed to provide essential CRM capabilities such as automated messaging and targeted email marketing. On the other hand, Hospitality Suite CRM includes all features found in HotelCRM 365 while also adding a wealth of additional tools to manage your guest relationships thoroughly. Moreover, Hospitality Suite CRM evolves into a complete management system, allowing you to oversee marketing efforts, track customer feedback, manage requests for amenities, process gift card transactions, and much more. By utilizing these integrated tools, you can not only streamline operations but also craft a highly personalized experience for your guests, ensuring their satisfaction and loyalty. This holistic approach guarantees that your hospitality business remains competitive and responsive to the ever-changing needs of your clientele.

What is GuestCentrix?

With more than three decades of expertise, CMS Hospitality's GuestCentrix delivers specialized software solutions for the hospitality sector. This adaptable platform can be customized to meet your specific requirements, and it comes with a knowledgeable support and installation team that possesses an exceptional grasp of the industry's nuances. Their commitment to customer satisfaction ensures that clients receive top-notch assistance throughout the process.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI

Integrations Supported

Altitude
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
ChargeAutomation
EasyWay
H&L POS
Idealpos
InTouch Data
MyStay
OpenKey
UpsellGuru

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$155.00/month
Pricing is based on property size.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HospiTalitySoft 365

Date Founded

2019

Company Location

United States

Company Website

www.hospitalitysoft365.com/hospitalitysuite

Company Facts

Organization Name

CMS Hospitality

Date Founded

1993

Company Location

Australia

Company Website

www.cmshospitality.com

Categories and Features

Hotel CRM

Not specified

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Extended Stay
Front Office Management
Guest Experience (GEM)
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Point of Sale (POS)
Reservations Management
Single Property

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