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What is HotelCRM 365?

Our services leverage the power of the Microsoft Dynamics 365 Power Platform to deliver a comprehensive array of customer relationship management solutions specifically crafted for the hospitality industry. Whether you manage a resort, hotel, spa, restaurant, golf course, or a hospitality management firm, our offerings cater to businesses across various scales. By centralizing guest interactions on a unified platform, you can construct an all-encompassing 360° view of your customers. We offer two main products: HotelCRM 365 and Hospitality Suite CRM. HotelCRM 365 is designed to provide essential CRM capabilities such as automated messaging and targeted email marketing. On the other hand, Hospitality Suite CRM includes all features found in HotelCRM 365 while also adding a wealth of additional tools to manage your guest relationships thoroughly. Moreover, Hospitality Suite CRM evolves into a complete management system, allowing you to oversee marketing efforts, track customer feedback, manage requests for amenities, process gift card transactions, and much more. By utilizing these integrated tools, you can not only streamline operations but also craft a highly personalized experience for your guests, ensuring their satisfaction and loyalty. This holistic approach guarantees that your hospitality business remains competitive and responsive to the ever-changing needs of your clientele.

What is Hotel Dashboard?

Mastel Hospitality offers innovative technological solutions globally, aimed at improving Hotel Management through advanced software applications. Our goal is to streamline workflows, processes, and information handling both prior to and after the adoption of technology in hotels. We are dedicated to empowering hotel professionals with essential tools, knowledge, and insights necessary for advancing their businesses. By refining operational efficiency, we enable you to attain outstanding customer satisfaction while optimizing revenue opportunities. With more than thirty years of experience in the hospitality field, we are recognized as leading experts in hotel consulting worldwide. Our team consists of certified professionals skilled in various hotel management software, such as Oracle – Opera, Micros, and Simphony, in addition to Business Intelligence solutions, supported by our in-house development team with deep industry knowledge. We take pride in our dedication to innovation and high standards, ensuring our clients can thrive in an ever-changing marketplace. Ultimately, our commitment to excellence helps foster long-lasting relationships with clients, positioning them for sustained success.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

HospiTalitySoft 365

Date Founded

2019

Company Location

United States

Company Website

www.hospitalitysoft365.com/hospitalitysuite

Company Facts

Organization Name

Mastel Hospitality

Company Location

Spain

Company Website

www.mastelhospitality.com

Categories and Features

Hotel CRM

Not specified

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Key Performance Indicators
Performance Metrics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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