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What is IBM Sterling Intelligent Promising?

IBM Sterling Intelligent Promising is an adaptable, AI-powered platform designed to enhance the effectiveness of omnichannel retail by delivering reliable, transparent, and cost-efficient order fulfillment solutions. Its Promising feature quickly analyzes multiple fulfillment options to provide customized delivery estimates within milliseconds, enabling retailers to display precise promise dates on product listing and detail pages as well as during the checkout process, which in turn increases digital conversion rates and reduces cart abandonment. Furthermore, the Inventory Visibility service offers businesses immediate insights into their inventory across the entire organization, allowing them to effectively manage peak demand periods, adjust safety stock levels, and avoid over-promising that could result in missed sales opportunities. Additionally, the Optimization service employs advanced algorithms to align established business rules with actual cost considerations, such as shipping and processing fees, to ensure that the best fulfillment decisions are made. This all-encompassing strategy not only improves customer satisfaction but also enhances overall efficiency in the retail supply chain, contributing to sustained business growth. By integrating these services, retailers can better navigate the complexities of modern consumer demands while streamlining their operations.

What is Hantera_?

Hantera_ is the premier commerce operations platform for brands that understand the vital role of post-purchase experiences in building customer loyalty. After a purchase, customers shift their focus from shopping to eagerly awaiting confirmation, tracking updates, timely delivery, and assistance if issues arise. Hantera_ guarantees that all commitments are fulfilled by proactively identifying and resolving potential challenges before they develop into support requests, such as delays in delivery, stock discrepancies, refund issues, and unclear return policies. In cases where problems do occur, Hantera_ provides your team with detailed order information, insights into customer history, and customized recovery strategies that resonate with your brand, effectively turning obstacles into opportunities that highlight your dependability. Furthermore, Hantera_ merges your ERP, eCommerce, POS, and support systems into a unified structure, automating routine tasks while enhancing human decision-making through AI assistance rather than substituting it. By using Hantera_, you can anticipate fewer unmet expectations, quicker resolutions, and an improved rate of customer retention, which ultimately strengthens your business relationships. The integration of these systems not only streamlines operations but also allows brands to focus on delivering exceptional service. Embrace the transformative potential of seamless commerce operations and watch your brand thrive in a competitive landscape.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

€1000/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/intelligent-promising

Company Facts

Organization Name

Hantera AB

Date Founded

2023

Company Location

Sweden

Company Website

www.hantera.io

Categories and Features

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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