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What is IBM watsonx Assistant?
IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.
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Assembled is a powerful and unified platform designed to transform customer support operations by seamlessly integrating human agents, outsourced BPOs, and AI-driven agents into one efficient ecosystem. It provides advanced workforce management features, including automated scheduling, forecasting, real-time analytics, and vendor management to optimize blended team performance and reduce operational complexity. The AI agents offered by Assembled handle routine customer interactions across chat, email, SMS, and voice channels, providing quick resolutions and allowing human agents to focus on higher-value tasks. Its AI Copilot enhances human agent productivity with real-time suggestions, automated translations, and smooth case handoffs, ensuring consistent and accurate support. Assembled adheres to rigorous enterprise security and compliance standards, including SOC 2, GDPR, and HIPAA, safeguarding sensitive data and maintaining audit readiness. The platform’s intelligent insights help identify workflows best suited for automation while highlighting cases requiring human attention, promoting smarter, data-driven decisions. Organizations leveraging Assembled have realized substantial gains such as reduced chat and phone wait times, improved first response times, increased customer satisfaction, and significant cost savings. With over 15 global offices and long-term client partnerships, Assembled scales with evolving AI strategies and complex support needs. Its comprehensive integrations enable smooth connectivity across your existing tech stack, enhancing operational visibility and control. Ultimately, Assembled empowers support teams to deliver world-class service by combining workforce intelligence, AI efficiency, and human expertise.
Integrations Supported
Intercom
Salesforce
Zendesk
Avaya Experience Platform
Google Calendar
IBM Data Refinery
IBM Watson Studio
IBM Z
IBM watsonx Orchestrate
IBM watsonx.ai
Integrations Supported
Intercom
Salesforce
Zendesk
Avaya Experience Platform
Google Calendar
IBM Data Refinery
IBM Watson Studio
IBM Z
IBM watsonx Orchestrate
IBM watsonx.ai
API Availability
Has API
API Availability
Has API
Pricing Information
$140 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IBM
Date Founded
1911
Company Location
United States
Company Website
www.ibm.com/products/watsonx-assistant
Company Facts
Organization Name
Assembled
Date Founded
2018
Company Location
United States
Company Website
www.assembled.com
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Categories and Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce