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Ratings and Reviews 0 Ratings
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What is ICE Chat?
Contact or call centers refer to websites that experience significant traffic or organizations that aim to support customers online.
The Integrated Customer Engagement (ICE) software solution is perfectly suited for businesses striving to navigate the demands of today's fiercely competitive landscape. ICE offers a cohesive suite of features, including Chat, Email, Custom Applications, and Quality Assurance, enabling smooth transitions between various functionalities. Designed to deliver diverse solutions from a unified platform while maintaining independence, ICE enhances overall customer engagement.
Additionally, remarkable customer service can be achieved through the use of an AI-enabled Chatbot, which helps to scale your support, sales, and marketing objectives. This chatbot utilizes actionable insights, facilitates seamless integration, and automates chat distribution while incorporating email to foster a truly omnichannel customer experience. As a result, businesses can enhance their interactions with customers while optimizing their operational efficiency.
What is Channel.me?
Our software is designed to cultivate connections among people, as we firmly believe that working together leads to better outcomes. The inclusion of a live chat feature significantly improves customer service by removing the complications associated with managing several conversations at once. Specifically engineered for high-pressure customer service scenarios, our chat solution optimizes communication in a seamless manner. Moreover, we offer co-browsing functionalities that enhance customer support by enabling agents to view a visitor's screen, allowing them to provide assistance through web-based screen sharing in real time. This integration of co-browsing within our live chat system simplifies the process of understanding and fulfilling customer needs. When visitors log into the live chat, they are automatically encouraged to start a conversation, creating an immediate line of communication. To boost efficiency and maintain consistency, agents have access to predefined responses that can be utilized during interactions. In addition, the pause feature allows agents to temporarily stop incoming chats, giving them greater control over their workload. Visitors can swiftly share their browser screens with contact center representatives, enabling agents to grasp the customer's context in under two seconds, thus facilitating a quick and effective resolution to their issues. By streamlining the interaction experience, our software not only enhances customer satisfaction but also fosters loyalty, making it an invaluable tool for any customer service team. Ultimately, the combination of these features creates a more cohesive and positive experience for both customers and agents alike.
Integrations Supported
Facebook Messenger
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
$45.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Etech Global Services
Date Founded
2003
Company Location
United States
Company Website
www.etechgs.com
Company Facts
Organization Name
Channel.me
Date Founded
2010
Company Location
Netherlands
Company Website
channel.me/
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking