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What is ICOMM TMA?

ICOMM is a consultancy and management firm in the telecommunications sector that emphasizes a comprehensive range of services, including IT Telecom Expense Management, fixed telephony assistance, UCaaS, mobility services, contract and RFP management, network transformation consulting, and Bill Payment Services. With a global clientele spanning over 4,000 locations in regions such as North America, Europe, and Asia Pacific, ICOMM has built a reputation as a reliable partner since its inception in the early 1990s, reflected in its noteworthy client retention statistics. The company is committed to being the leading provider in telecommunications management services, consistently striving to exceed client expectations through the delivery of innovative technology and superior analytical insights. By focusing on both innovation and customer satisfaction, ICOMM persistently adapts its services to align with the evolving demands of its varied customer base, ensuring that they remain at the forefront of the industry. Ultimately, ICOMM's dedication to excellence positions it as a pivotal player in shaping the future of telecom management.

What is Fusion Connect?

A single call can link all aspects of your business operations. Fusion Connect serves as your Managed Services Provider, delivering comprehensive internet solutions for SDWAN, business VoIP (UCaaS), internet connectivity, secure networking, and various other needs. Their Business VoIP service features Internet-based faxing and softphone capabilities, ensuring compatibility with both Windows and Mac systems, as well as a range of other devices to maximize usability. Additionally, Fusion Connect is dedicated to enhancing your business communication and connectivity experience.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
NetSuite
NetSuite CRM
Salesforce
Sugar Sell
Zendesk

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
NetSuite
NetSuite CRM
Salesforce
Sugar Sell
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.95/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICOMM

Company Location

United States

Company Website

www.icomm.co

Company Facts

Organization Name

Fusion Connect

Date Founded

1996

Company Location

United States

Company Website

www.fusionconnect.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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