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What is ISAAC?

ISAAC delivers cutting-edge in-cab technology that exceeds the capabilities of traditional electronic logging devices (ELDs), offering a comprehensive platform for trucking fleets. Our mission is to partner with fleets and enhance truck drivers' experiences by simplifying their tasks, allowing them to focus on the road while keeping the wheels of business turning. The platform integrates all business applications into a single device, making operations more efficient and cohesive. By providing real-time in-cab coaching, ISAAC helps drivers practice eco-driving for substantial fuel savings and promotes safer driving, all while leveraging artificial intelligence (AI) to support better decision-making. As the market leader in Canada, ISAAC is expanding rapidly among top-performing fleets across the United States, a testament to the value and impact our technology has on fleet operations. With a focus on innovation, we are helping fleets reduce costs and improve operational efficiency, making us the preferred choice for industry leaders. ISAAC is also a proud member of the Allied Committee for the Trucking Industry (ACT 1), an elite group dedicated to advancing the trucking industry’s capabilities. Best-in-class fleets partner with us to achieve new levels of success and efficiency. By choosing ISAAC, fleets gain access to unparalleled tools designed to streamline daily operations and enhance their overall performance. To learn more about how we can simplify your fleet management, visit ISAAC’s website today.

What is Hello Customer?

Hello Customer serves as a comprehensive platform for managing customer feedback from start to finish. This tool enables you to gather, analyze, and react to customer insights promptly. You have the capability to design surveys measuring customer satisfaction through various methods such as NPS, CSAT, and CES. Powered by our AI engine named ISAAC, you can quickly identify strengths and areas for enhancement within your product. This streamlined process ultimately helps businesses refine their offerings based on direct customer input.

Media

Media

Integrations Supported

Freshdesk
Hotjar
LoadMaster
Microsoft Dynamics 365
Rose Rocket
Salesforce
SurveyMonkey
TransPlus
TruckMate
Typeform
Usabilla
Zendesk

Integrations Supported

Freshdesk
Hotjar
LoadMaster
Microsoft Dynamics 365
Rose Rocket
Salesforce
SurveyMonkey
TransPlus
TruckMate
Typeform
Usabilla
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ISAAC Instruments

Date Founded

1999

Company Location

Canada

Company Website

www.isaacinstruments.com

Company Facts

Organization Name

Insider Metrics

Date Founded

2015

Company Location

Belgium

Company Website

www.hellocustomer.com/en/

Categories and Features

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Trucking

Billing & Invoicing
Customer Database
Dispatch Management
Driver Management
Driver Settlements
Fuel Card Management
Fuel Management
Load Optimization
Maintenance Management
Mileage Tracking
Quote Management
Quotes/Estimates
Recruiting Management
Routing
Scheduling
Trip Logs
Vehicle Management
Vehicle Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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