Document360
4.9 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 38 Ratings
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What is IT Portal?
Presenting a comprehensive and adaptable platform designed for the effective management of Knowledge Bases, Documents, Passwords, and Configurations, whether you prefer to host it on our cloud or your own! Users benefit from effortless access to their documentation in both online and offline modes. This solution is not only popular among Managed Service Providers (MSPs) but also serves as a trusted resource for IT departments around the world. Currently, more than 2,500 paying users are actively engaged with the IT Portal, in addition to countless instances that support an unlimited number of users. Our cloud offerings are available across multiple regions, such as the United States, Canada, the United Kingdom, the European Union, and Australia, while also enabling deployment within your private cloud. As IT teams grow, they frequently find themselves burdened by disorganized file shares and unwieldy Excel password lists. This innovative platform provides a secure and organized environment that streamlines information access and sharing pertinent to IT infrastructure. The IT Portal is designed to reduce downtime, improve accountability in documentation practices, and instill confidence in managers and IT professionals regarding a dependable system. With its extensive capabilities, the IT Portal is tailored to meet the dynamic demands of expanding IT teams, ensuring they remain competitive in an increasingly intricate landscape, and empowering them to handle their information management challenges with ease.
What is Document360?
Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively.
Potential Applications
Knowledge Base for Clients and Internal Teams
Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization.
Technical Documentation (Including API Guides)
Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced.
Standard Operating Procedures (SOPs)
Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates.
User Manuals
Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.
Integrations Supported
Autotask PSA
Cisco Duo
ConnectWise RMM
Gliffy
Google Authenticator
Integrations Supported
Crowdin
Desktop.com
Google Analytics
HelpHub
Intercom
API Availability
API Availability
Has API
Pricing Information
$25 per user per month
Pricing Information
contact us
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IT Portal
Date Founded
2007
Company Location
United States
Company Website
www.it-portal.com
Company Facts
Organization Name
Kovai
Date Founded
2011
Company Location
United Kingdom
Company Website
document360.com
Categories and Features
Document Management
Not specified
IT Documentation
Not specified
Categories and Features
API Documentation
Not specified
Contact Center Knowledge Base
Not specified
Corporate Wiki
Not specified
Customer Self-Service
Not specified
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Conversion
Document Delivery
Document Indexing
Document Retention
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Help Authoring Tools
Not specified
IT Documentation
Not specified
Knowledge Management
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Process Documentation
Not specified
Software Documentation
Access Roles / User Permissions
Collaboration Tools
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
Webhooks
reStructured Text Support