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Ratings and Reviews 2 Ratings
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                PulsewayPulseway is a comprehensive remote monitoring and management (RMM) solution designed for IT departments and managed service providers (MSPs), granting users full control over their IT environments. The software is user-friendly and can be deployed rapidly, ensuring that IT challenges are detected, tracked, and addressed promptly. With the Pulseway dashboard, users benefit from extensive visibility, sophisticated automation capabilities, remote management options, as well as OS and third-party patch management. Additionally, it offers network monitoring, IT automation, custom reporting, complete command traceability, and email notifications, among various other functionalities. The platform also provides optional add-ons for endpoint protection, business management (PSA), backup and disaster recovery solutions, along with integrations with leading antivirus providers, enhancing the efficiency and effectiveness of your IT operations. Each day, more than 6,000 customers globally rely on Pulseway to oversee their IT infrastructure, making it a trusted choice in the industry. To experience its capabilities, you can sign up for a complimentary 14-day trial.
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                ManageEngine Endpoint CentralManageEngine's Endpoint Central, which was previously known as Desktop Central, serves as a comprehensive Unified Endpoint Management Solution that oversees enterprise mobility management. This solution encompasses all aspects of mobile app and device management, in addition to client management for various endpoints, including mobile devices, laptops, tablets, servers, and other computing machines. With ManageEngine Endpoint Central, users can streamline and automate numerous desktop management activities, such as software installation, patching, IT asset management, imaging, and operating system deployment, thereby enhancing operational efficiency across the organization. This tool is particularly beneficial for IT departments looking to maintain control over their diverse technology environments.
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                Thinfinity WorkspaceKey Features of Thinfinity Workspace 7.0: - Utilizes Progressive Web App (PWA) technology to enhance user experience seamlessly. - Combines Thinfinity VNC, VirtualUI, and z/Scope for unparalleled flexibility. - Offers HTML5 terminal emulation compatible with DEC terminals, as well as TN 5220 and TN 3270 protocols. - Includes comprehensive enterprise-grade audit logs to ensure robust security and compliance management. - Employs a proprietary VNC protocol for effective real-time monitoring and troubleshooting. ENHANCE USER EXPERIENCE - Distribute essential applications, desktops, and files through a unified web portal. - Simplify remote browser access for users, limiting them to only the necessary resources for their tasks. STREAMLINE IT AND ELIMINATE VPNS - Move away from traditional VPN setups and their associated complexities. - Facilitate access from any device, including Chromebooks and mobile devices, with just a web browser—no setup required. PROTECT YOUR BUSINESS SECURITY - Utilize connections that are encrypted to enterprise-grade standards. - Seamlessly integrate with both internal and external identity management systems. - Implement two-factor or multi-factor authentication policies across all identity platforms, ensuring an additional layer of security for user access. - This comprehensive approach not only enhances user experience but also strengthens overall system integrity, making it a vital tool for modern businesses.
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                NinjaOneNinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
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                TruGridTruGrid SecureRDP provides secure access to Windows desktops and applications from virtually any location by utilizing a Desktop as a Service (DaaS) model that incorporates a Zero Trust approach without the need for firewall exposure. The key advantages of TruGrid SecureRDP include: - Elimination of Firewall Exposure & VPN Requirements: Facilitates remote access by preventing the need to open inbound firewall ports. - Zero Trust Access Control: Limits connections to users who have been pre-authenticated, significantly lowering the risk of ransomware attacks. - Cloud-Based Authentication: Reduces dependency on RDS gateways, SSL certificates, or external multi-factor authentication (MFA) tools. - Improved Performance: Leverages a fiber-optic network to reduce latency in connections. - Rapid Deployment & Multi-Tenant Functionality: Becomes fully functional in less than an hour with a user-friendly multi-tenant management console. - Built-In MFA & Azure Compatibility: Offers integrated MFA options in conjunction with Azure MFA and Active Directory support. - Wide Device Compatibility: Functions effortlessly across various platforms, including Windows, Mac, iOS, Android, and ChromeOS. - Continuous Support & Complimentary Setup: Provides 24/7 assistance along with free onboarding services, ensuring a smooth transition for users. Moreover, organizations can trust that this solution will adapt to their growing security needs seamlessly.
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                Kasm WorkspacesKasm Workspaces enables you to access your work environment seamlessly through your web browser, regardless of the device or location you are in. This innovative platform is transforming the delivery of digital workspaces for organizations by utilizing open-source, web-native container streaming technology, which allows for a contemporary approach to Desktop as a Service, application streaming, and secure browser isolation. Beyond just a service, Kasm functions as a versatile platform equipped with a powerful API that can be tailored to suit your specific requirements, accommodating any scale of operation. Workspaces can be implemented wherever necessary, whether on-premise—including in Air-Gapped Networks—within cloud environments (both public and private), or through a hybrid approach that combines elements of both. Additionally, Kasm's flexibility ensures that it can adapt to the evolving needs of modern businesses.
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                Action1Action1 transforms patch management by allowing organizations to swiftly identify and address vulnerabilities, achieving an impressive 99% success rate in patch deployment. Enhance your third-party patching processes, including bespoke software, through Action1’s proprietary Software Repository, expertly managed by security professionals, while also overseeing OS updates in a fully integrated system that ensures functional consistency. Real-time vulnerability detection enables immediate remediation by applying patches, eliminating outdated software, or consolidating documentation for vulnerabilities that are unpatchable through compensating controls. Improve network efficiency when deploying substantial software packages, up to 32Gb, simultaneously, and accelerate patch delivery with Action1’s innovative P2P Distribution technology. Recognized as the most user-friendly patch management solution available, Action1 can be set up within five minutes, allowing for immediate automation of patching through its straightforward interface. With its cloud-native architecture, Action1 is designed to scale infinitely and seamlessly supports both on-site and remote employee systems, servers, and cloud applications without the need for a VPN. As a pioneering patch management provider, Action1 has also become the first vendor to achieve SOC 2 and ISO certifications, further solidifying its commitment to security and reliability in patch management.
What is Impero Connect?
                Establish secure connections to any platform, device, or network seamlessly. In various industries, the majority of network data breaches stem from poorly secured remote access points. Impero Connect's robust security features are meticulously designed to not only meet but also surpass compliance and security requirements, with options for customization tailored to your business's unique demands. 
Having multiple remote access points can be expensive and can elevate your network's risk profile. Impero Connect streamlines access, facilitating the management of devices and end users both within your network and over the Internet. With multi-factor authentication and adaptable security credentials, you gain one comprehensive tool for accessing both internal and external resources. Furthermore, our extensive platform support ensures that you can enjoy quick and versatile access through a unified interface, enhancing your operational efficiency.
            
        
            What is BeyondTrust Remote Support?
                For large organizations seeking a reliable method to securely access and manage devices or systems on a global scale, a unified approach using a single, secure remote support tool is essential. BeyondTrust Remote Support, formerly recognized as Bomgar, allows you to provide assistance across a variety of operating systems, including Windows, Mac, Linux, iOS, Android, as well as network devices and peripherals, all from a single interface. With its expansive support for numerous devices, a diversity of platforms, an increased user base, and various geographical locations, your team can quickly deliver effective remote assistance to both end-users and customers, no matter their network status. This streamlined approach allows you to concentrate on solving issues rather than worrying about connection setups, ultimately boosting your overall productivity. By enhancing the quality of your service, you can significantly improve customer satisfaction through reliable and seamless remote support tailored to individual needs. Moreover, ensuring that your enterprise-level support is both scalable and efficient allows your business to function seamlessly, whether addressing a Linux server issue located thousands of miles away or troubleshooting a nearby iPhone, which in turn fosters greater operational efficiency and contributes to the overall success of your organization.
            
        
            Integrations Supported
            
                
    HaloPSA
            
            
        
        
    
        
        
            
                
    Microsoft Azure
            
            
        
        
    
        
        
            
                
    ServiceNow
            
            
        
        
    
        
        
            
                
    Splunk Cloud Platform
            
            
        
        
    
        
        
            
                
    Vivantio
            
            
        
        
    
                
            Integrations Supported
            
                
    HaloPSA
            
            
        
        
    
        
        
            
                
    Microsoft Azure
            
            
        
        
    
        
        
            
                
    ServiceNow
            
            
        
        
    
        
        
            
                
    Splunk Cloud Platform
            
            
        
        
    
        
        
            
                
    Vivantio
            
            
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
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                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
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                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
Impero Software
Date Founded
2002
Company Location
United Kingdom
Company Website
www.imperosoftware.com/impero-connect/
Company Facts
Organization Name
BeyondTrust
Date Founded
1985
Company Location
United States
Company Website
www.beyondtrust.com/remote-support
Categories and Features
Remote Desktop
                                        Chat
                                        
                                    
                                    
                                    
                                        Cross-Platform Access
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Group View
                                        
                                    
                                    
                                    
                                        Mobile Device Access
                                        
                                    
                                    
                                    
                                        Multi Monitor Support
                                        
                                    
                                    
                                    
                                        Record Remote Sessions
                                        
                                    
                                    
                                    
                                        Remote Print
                                        
                                    
                                    
                                    
                                        Remote Wake
                                        
                                    
                                    
                                    
                                        User Management
                                        
                                    
                            
                        Remote Support
                                        Diagnostic Tools
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Remote Control
                                        
                                    
                                    
                                    
                                        Screen Sharing
                                        
                                    
                                    
                                    
                                        Session Recording
                                        
                                    
                                    
                                    
                                        Session Transfer
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                            
                        Categories and Features
Help Desk
                                        Alerts / Escalation
                                        
                                    
                                    
                                    
                                        Automated Routing
                                        
                                    
                                    
                                    
                                        Community Forums
                                        
                                    
                                    
                                    
                                        Customizable Branding
                                        
                                    
                                    
                                    
                                        Document Storage
                                        
                                    
                                    
                                    
                                        Email Integration
                                        
                                    
                                    
                                    
                                        IT Asset Management
                                        
                                    
                                    
                                    
                                        Incident Management
                                        
                                    
                                    
                                    
                                        Interaction Tracking
                                        
                                    
                                    
                                    
                                        Knowledge Base 
                                        
                                    
                                    
                                    
                                        Known Issue Management
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Multi-Channel Communication
                                        
                                    
                                    
                                    
                                        Multiple Brands / Products
                                        
                                    
                                    
                                    
                                        Network Monitoring
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                                    
                                    
                                        Service Level Agreement (SLA) Management
                                        
                                    
                                    
                                    
                                        Ticket Management
                                        
                                    
                            
                        Remote Desktop
                                        Chat
                                        
                                    
                                    
                                    
                                        Cross-Platform Access
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Group View
                                        
                                    
                                    
                                    
                                        Mobile Device Access
                                        
                                    
                                    
                                    
                                        Multi Monitor Support
                                        
                                    
                                    
                                    
                                        Record Remote Sessions
                                        
                                    
                                    
                                    
                                        Remote Print
                                        
                                    
                                    
                                    
                                        Remote Wake
                                        
                                    
                                    
                                    
                                        User Management
                                        
                                    
                            
                        Remote Support
                                        Diagnostic Tools
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Remote Control
                                        
                                    
                                    
                                    
                                        Screen Sharing
                                        
                                    
                                    
                                    
                                        Session Recording
                                        
                                    
                                    
                                    
                                        Session Transfer
                                        
                                    
                                    
                                    
                                        Surveys & Feedback