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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is CAS genesisWorld?

Revolutionize your company's approach to customer relationship management with CAS genesisWorld, the premier CRM software available today. This comprehensive solution comes with a range of customizable modules designed to meet your unique business requirements. Featuring smart integrations, it harmoniously connects with your existing systems, ensuring that customer data is captured, updated, and utilized efficiently across every department. This integration fosters a cohesive organizational environment, enabling your team to provide outstanding service that makes a lasting impression on clients. By utilizing a centralized CRM platform, you can streamline corporate processes and access real-time customer information effortlessly. Manage all aspects of customer sales and service data with ease while making instant updates from any mobile device, empowering your team to stay productive while on the move. Utilize valuable insights to offer exceptional consulting and services tailored to your customers’ needs. Furthermore, customize your CRM solution to fit the specific demands of your industry and the scale of your business, all while developing personalized offers that resonate with your audience. Ultimately, this strategic approach will not only enhance customer engagement but also catalyze sustainable growth for your organization. As you implement these tailored solutions, you position your company for long-term success in an increasingly competitive marketplace.

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Integrations Supported

Genesys Cloud CX
Inxmail

Integrations Supported

Genesys Cloud CX
Inxmail

API Availability

Has API

API Availability

Has API

Pricing Information

$2/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

CAS Software AG

Date Founded

1986

Company Location

Germany

Company Website

www.cas.de/en/products/relationship-management/cas-genesisworld.html

Categories and Features

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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