Genesys Cloud CX
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Ratings and Reviews 3 Ratings
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What is Genesys Cloud CX?
Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.
Integrations Supported
2Ring Dashboards & Wallboards
ASAPP
Augment CXM
Automate365
Boost.ai
Call Journey
Cardina
Cognigy.AI
Daisee
Flip
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$75 per user per month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
InTheChat
Date Founded
2010
Company Location
Canada
Company Website
inthechat.com
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
www.genesys.com
Categories and Features
Bulk SMS
Not specified
Call Center
Blended Call Center
Call Logging
Escalation Management
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Chatbot
Not specified
Customer Engagement
Analytics
Churn Management
Communication Management
Live Chat
Customer Experience
Action Management
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Customer Service
Alerts / Escalation
Live Chat
Performance Metrics
Live Chat
Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
SMS Marketing
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Social Media Marketing
Analytics
Contact Management
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Text Analytics
Not specified
Categories and Features
AI Call Center
Not specified
AI Dialers
Not specified
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Business VoIP
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Contact Center as a Service (CCaaS)
Not specified
Contact Center Quality Assurance
Not specified
Customer Engagement
Analytics
Communication Management
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Experience Orchestration
Not specified
Help Desk
Automated Routing
Document Storage
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Self Service Portal
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management
Proactive Notification
Not specified
Sales Dialers
Not specified
Telephony
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
UCaaS
Not specified
Unified Communications
Not specified
Voice Bot
Not specified
Workforce Optimization (WFO)
Not specified