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What is Inbenta?

Discover a Customer Interaction Management platform that leverages symbolic AI to boost self-service options and improve customer loyalty and satisfaction. This innovative system adeptly understands user queries, even when expressed in diverse ways, ensuring a thorough comprehension from the onset. With an implementation period that spans just days instead of months, this high-efficiency AI solution is instantly ready for deployment. Its proprietary NLP technology, based on Meaning-Text Theory, fosters engaging and meaningful conversations. Furthermore, the platform seamlessly integrates with your existing knowledge base, content, and product offerings, while supporting over 30 languages across multiple channels, including web, mobile, social media, and SMS. Customizable open APIs and SDKs allow you to tailor the system to meet your specific needs. Numerous businesses have found reliability and satisfaction using Inbenta, and you too can tap into the advantages of our AI platform to tackle both standard business scenarios and unique challenges. Importing, integrating, or adding content into Inbenta is straightforward, and our user-friendly visual drag-and-drop editor enables you to quickly construct decision trees, transforming them into transactional applications through our adaptable webhooks system. Moreover, Inbenta is built with the flexibility to evolve alongside your organization’s changing requirements, making it a future-proof solution for customer interaction management. It's time to revolutionize how you engage with your customers.

What is EV Self Help?

Broaden your understanding beyond traditional knowledge management platforms. With EV Self Help, our cutting-edge employee self-service solution, you can seamlessly capture, share, and assess knowledge in innovative ways. This software offers users a more interactive and captivating approach to information access, emulating the warmth of human interaction, thanks to its advanced natural language processing (NLP) capabilities and contextual understanding. The user-friendly drag-and-drop design studio enables the quick creation of Q&A decision trees, facilitating swift implementation. EasyVista Self Help also accommodates various document types and multimedia elements—including videos and images—enhancing the user experience and empowering individuals to troubleshoot independently. Moreover, the quickstart feature simplifies the transition for subject matter experts, allowing them to effortlessly transform existing knowledge documents into structured guided procedures and FAQs, thus optimizing knowledge management like never before. As a result, this harmonious blend of technology and user experience fosters a more informed and competent workforce, ready to tackle challenges with confidence. Consequently, organizations can expect to see a significant boost in productivity and employee satisfaction.

Media

Media

Integrations Supported

Salesforce
Facebook
NiCE CXone Mpower
Salesforce Agentforce Service
Zendesk

Integrations Supported

Salesforce
EV Service Manager
Microsoft Excel
Microsoft Power Automate
Microsoft Teams
Microsoft Word

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/

Company Facts

Organization Name

EasyVista

Company Location

United States

Company Website

www.easyvista.com/products/employee-self-service-software

Categories and Features

AI Knowledge Base

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Machine Learning
Natural Language Processing
Reporting / Analytics

Conversational AI

Not specified

Enterprise Search

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Site Search

Not specified

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Knowledge Management

Not specified

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