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What is Inbenta?

Discover a Customer Interaction Management platform that leverages symbolic AI to boost self-service options and improve customer loyalty and satisfaction. This innovative system adeptly understands user queries, even when expressed in diverse ways, ensuring a thorough comprehension from the onset. With an implementation period that spans just days instead of months, this high-efficiency AI solution is instantly ready for deployment. Its proprietary NLP technology, based on Meaning-Text Theory, fosters engaging and meaningful conversations. Furthermore, the platform seamlessly integrates with your existing knowledge base, content, and product offerings, while supporting over 30 languages across multiple channels, including web, mobile, social media, and SMS. Customizable open APIs and SDKs allow you to tailor the system to meet your specific needs. Numerous businesses have found reliability and satisfaction using Inbenta, and you too can tap into the advantages of our AI platform to tackle both standard business scenarios and unique challenges. Importing, integrating, or adding content into Inbenta is straightforward, and our user-friendly visual drag-and-drop editor enables you to quickly construct decision trees, transforming them into transactional applications through our adaptable webhooks system. Moreover, Inbenta is built with the flexibility to evolve alongside your organization’s changing requirements, making it a future-proof solution for customer interaction management. It's time to revolutionize how you engage with your customers.

What is Guru?

Guru is an intelligent AI knowledge layer built for enterprise trust. It organizes your company’s information from tools like Slack, Microsoft Teams, Salesforce, Google Drive, and more, providing verified, cited answers inside the apps employees already use. Guru automatically maintains accuracy through expert verification and permission inheritance, helping people and AI systems rely on the same consistent, up-to-date knowledge. By connecting everything your organization knows and keeping it trustworthy, Guru eliminates wasted search time and drives smarter, faster decisions.

Media

Media

Integrations Supported

Salesforce
Salesforce Agentforce Service
Zendesk

Integrations Supported

Salesforce
Salesforce Agentforce Service
Zendesk
Airtable
Dooly
Easyflow
Factorial
Freshdesk
Gong
HR Cloud
Haystack
Hive
Humaans
Ironclad
Justworks
Motileo
Oliv
OneLogin
Shortcut
Smartsheet

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$25
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/

Company Facts

Organization Name

Guru

Date Founded

2013

Company Location

United States

Company Website

www.getguru.com

Categories and Features

AI Knowledge Base

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Machine Learning
Natural Language Processing
Reporting / Analytics

Conversational AI

Not specified

Enterprise Search

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Site Search

Not specified

Categories and Features

AI Customer Service

Not specified

AI IT Agents

Not specified

AI Knowledge Base

Not specified

AI Tools

Not specified

Corporate Wiki

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Communication Tools

Activity / News Feed
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Internal Communications

App Integration
Blogs
Chat/Messaging
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing

Intranet

Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Marketing

Not specified

Sales

Not specified

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Presentation Management
Training Management

Site Search

Not specified

Team Communication

Activity / News Feed
Discussion Threads
File Sharing
Push Notifications
Search
Task Management

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