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What is InfiniteKM?

InfiniteKM is a cloud-based solution that aims to deliver a consistent and compliant Customer Experience (CX) across all interactions by improving Knowledge Management (KM). It guarantees that customers have access to prompt and precise information, thereby nurturing an engaged business model with standardized service delivery. By integrating smoothly with platforms such as Salesforce, Dynamics, and SharePoint, the InfiniteKM system enhances governance, risk management, and compliance across the organization, equipping teams with essential answers. Many leading organizations rely on InfiniteKM each day to ensure that both their teams and customers can access timely, relevant information through all channels, which significantly improves CX and compliance. Moreover, the platform serves to align strategic goals among leadership, foster a positive team culture, and elevate employee engagement, all of which together enhance their ability to deliver outstanding CX. This all-encompassing strategy not only increases operational efficiency but also lays the groundwork for ongoing growth and innovation within the business, making it a critical asset in today’s competitive landscape. Ultimately, InfiniteKM is positioned as a vital tool for organizations aiming to thrive in a rapidly evolving market.

What is Document360?

Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively. Potential Applications Knowledge Base for Clients and Internal Teams Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization. Technical Documentation (Including API Guides) Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced. Standard Operating Procedures (SOPs) Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates. User Manuals Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.

Media

Media

Integrations Supported

Crowdin
Cyclr
Desktop.com
Disqus
Freshdesk
Google Analytics
HelpBar
HelpHub
Intercom
Microsoft Dynamics 365
Microsoft Teams
Nango
Olark
Salesforce
Segment
Slack
Stackreaction
Supademo
Unleash
Zendesk

Integrations Supported

Crowdin
Cyclr
Desktop.com
Disqus
Freshdesk
Google Analytics
HelpBar
HelpHub
Intercom
Microsoft Dynamics 365
Microsoft Teams
Nango
Olark
Salesforce
Segment
Slack
Stackreaction
Supademo
Unleash
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

contact us
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InfiniteKM

Company Location

United States

Company Website

www.infinitekm.com/Login.aspx

Company Facts

Organization Name

Kovai

Date Founded

2011

Company Location

United Kingdom

Company Website

document360.com

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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